Customer Service Administrator - Part Time (18 hours per week)
Monday & Tuesday 09:00 to 17:00 (1-hour unpaid lunch break) Wednesday 09:00 - 13:00 (No Lunch Break)
Rockett St George is an online emporium selling an eclectic range of industrial-inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.
Our Customer Services department is a busy and fast-paced environment and we pride ourselves in giving our customers an excellent customer service experience. This is a key role within the Customer Service Department to enable the smooth running of orders, providing customers with the best service possible. The successful candidate will be confident in communicating on the telephone with a natural ability to chat with customers, have excellent organisational skills and the ability to work under pressure when dealing with challenging situations. Experience in an order management system is desirable. Computer literate will be required. This is a great opportunity for someone with excellent customer services skills to join a growing company with great ambitions and scope for progression.
Job Summary
The job is the first point of call for the company’s customer. You will be available to provide help and support to resolve all queries received in a friendly and professional manner. This may help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.
Please note that this is an office based position and hybrid/remote working is not available.
Job Description
1. Telephone Enquiries: First point of call for all RSG customer telephone calls including:
- Processing telephone orders.
- Discussing and advising on product purchases and interior design.
- Responding to enquiries on delivery timing and charges.
- Acknowledging and responding to all courier queries and following up with the relevant courier.
- Managing customer complaints.
2. Email Enquires: First point of call for customers contacting RSG by email and Live Chat including:
- Providing information on products and delivery services.
- Providing up to date lead times for customers.
- Responding to customers with damaged items requiring refunds or replacements.
- Interior design/style advice.
- Managing customer complaints, and liaising with other departments to ensure queries are dealt with in a timely fashion.
3. Supporting the Customer Service Team on all other duties as and when required including:
- Out of Stock process.
- Customer returns and replacements.
- Website amendments.
- Stock Checks.
- Liaising with our suppliers regarding stock, orders and lead times.
- DPD exceptions.
- Trustpilot reviews.
The Person we are looking for:
- Customer Service Experience essential
- confident communicating across all platforms in a personable manner that reflects the voice of RSG
- Excellent organisational skills & the ability to work under pressure when dealing with challenging situations.
- Experience using the Microsoft office suite will be required. Experience using an order management system such as Orderwise & Magento would be preferable
- Good interpersonal skills with the ability to work on your own & as part of a team in a busy environment
Please feel free to send across your CV to [email protected]
*Please note*
Our workplace is in a rural location with limited access to public transport. Applicants should ensure they have reliable means of commuting to and from the site.
THERE IS NOT THE OPPORTUNITY FOR REMOTE OR HYBRID WORKING IN THIS ROLE.
Pay: £12.86 per hour
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Will you be commuting via public transport?
Experience:
- customer service: 1 year (preferred)
Work Location: In person
