- Salary: £37,581 per annum
- Contract: Fixed Full – time – Fixed term until 25/11/2027
- Working Hours: 37.5 Hours per week
- Location: Birmingham
- Hybrid: 2 days’ work from Birmingham Edmund House Office and 3 days’ work from home.
- DBS requirement: Basic DBS check required.
- Working Hours: 37.5 Hours per week - Monday – Friday
This role offers a starting salary within Nacro’s pay structure of £37,581 pro rata entry point, with expected progression to £38,708 pro rota Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That is why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it is why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This role is a strategic stakeholder engagement and performance support position within Nacro’s Housing and Property Leasing service, supporting the wider Property Leasing function by building and maintaining strong relationships with landlords, investors, property providers and other stakeholders to secure a dynamic supply of properties and bedspaces across Nacro’s services.
It involves shaping stakeholder engagement plans, marketing and communications, data-led targeting, complaints coordination, partnership development and continuous improvement across Nacro’s property portfolio.
Key duties include leading promotional activity for the Leasing Function, acting as the main contact for medium and large property partners, maintaining landlord and investor materials, attending sector events, and using property partner data to improve engagement, retention and growth. The role also includes a people management element, leading a small team and supporting delivery against organisational priorities, compliance requirements and service objectives.
Key Responsibilities:
1. Stakeholder Engagement, Communications & Insight
- Deliver the stakeholder engagement and communications plan, providing insight and analysis to inform engagement strategies and business decisions.
- Use operational data to identify trends, risks, and opportunities, ensuring engagement activity is targeted and effective.
2. Strategic Planning & Stakeholder Relationships
- Identify and develop new stakeholder and property partnership opportunities to support organisational growth.
- Build and maintain strong relationships with investors, landlords, agents, and other key stakeholders across England and Wales.
- Contribute evidence and insight to the Strategic Property Leasing Plan and support stakeholder engagement activities across the leasing function.
3. Business Development & Leadership
- Manage agreed budgets, resources, and performance targets.
- Develop engagement and marketing materials in partnership with the central marketing team.
- Contribute to organisational projects, providing strategic advice and leading employees to deliver business objectives.
4. Operational Excellence & Governance
- Drive continuous improvement by identifying best practice, improving processes, and supporting innovation across the property leasing function.
- Ensure compliance with health and safety, contractual, regulatory, and governance requirements, supporting audits and quality assurance.
- Work collaboratively across directorates and deputise for the Property Leasing Engagement and Performance Manager as required.
5. People Management
- Lead, develop, and motivate a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Set objectives, manage performance, support employee development, and oversee recruitment and employee relations in line with organisational policies.
- Ensure consistent performance and service standards across geographically dispersed teams.
About you:
- You are a confident and collaborative leader who builds strong relationships and communicates with impact. You use data and insight to inform decisions, think strategically, and balance competing priorities with sound judgement.
- You are skilled at influencing stakeholders, driving continuous improvement, and delivering high-quality outcomes. You lead and develop others, fostering an inclusive, high-performing culture where innovation and collaboration thrive.
- You demonstrate commercial awareness, professionalism, resilience, and integrity in everything you do. You are committed to equality, diversity and inclusion, maintain high standards of governance and compliance, and embrace change with a focus on continuous learning and improvement.
Essential Skills & Qualities:
- Proven ability to build and maintain effective relationships with internal and external stakeholders at all levels.
- Excellent verbal and written communication, presentation and negotiation skills.
- Strong problem-solving skills with the ability to influence decision-making and resolve complex issues.
- Strong knowledge of stakeholder engagement strategies, governance and best practice.
- Ability to work collaboratively across teams and senior leadership groups.
Click here to view the Role Profile
Click here to view the Candidate Pack
Nacro is a fair and inclusive employer.
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [email protected].
