We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
We're looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow.
In this role, you'll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards. Working closely with Sales, Operations, Transport and Forecasting teams, you'll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction.
This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment.
Apply today
If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we'd love to hear from you.
What You'll Be Doing
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Managing relationships with business customers and key stakeholders
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Acting as the first point of contact for customer enquiries
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Coordinating customer mailings and operational requirements
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Working with internal teams to ensure service levels are achieved
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Monitoring and resolving customer queries, complaints and invoice issues
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Producing KPI, SLA and service performance reports
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Identifying trends and opportunities for service improvement
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Supporting customer retention through excellent account management
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Attending review meetings and contributing to future planning activities
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Annual leave enhanced with long service.
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Company Pension
- Long service rewards: both financial and leave-based.
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Health cash plan.
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Life assurance scheme.
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Critical Illness cover
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Access to our prestige benefits and rewards portal.
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Career development opportunities.
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Access to a well-established Employee Assistance Programme provider.
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And other excellent benefits you'd expect from a market leader.
What We're Looking For
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Experience in Account Management, Customer Service, Client Services or Account Coordination or similar working environments
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Experience managing B2B customer relationships
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Excellent communication and stakeholder management skills
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Strong organisational skills and ability to manage multiple priorities
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A proactive and solutions-focused approach
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Good analytical skills and attention to detail
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Intermediate Excel skills including Pivot Tables and VLOOKUPs
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Ability to work independently and as part of a team
Additional information
- Flexible approach to working hours to accommodate working on a rotating shift pattern.
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Hybrid working opportunities available after successful probation
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Be able to travel on occasion to other business and/or customer sites for meetings as required.
