Shape the Future of Campus Experience
Do you enjoy turning data into insight, identifying opportunities for improvement, and helping services perform at their very best?
Are you someone who can confidently balance governance, compliance and business performance while keeping customers and outcomes at the heart of decision-making?
Do you want a role where your work directly influences the student experience, commercial success and strategic direction of a major university service portfolio?
If so, we'd love to hear from you.
Campus Experience is seeking an experienced and forward-thinking Business Performance & Governance Manager to lead business performance, governance, compliance, business intelligence and continuous improvement across our diverse portfolio of services.
This is a unique opportunity to work at the heart of a directorate that includes Accommodation Services, Res Life, Campus Experience & Engagement, Catering, Sport, and Events & Graduation. You will provide strategic leadership, insight and assurance that helps our services thrive, supports informed decision-making and enhances the experience of our students and customers.
What You'll Be Doing
As Business Performance & Governance Manager, you'll play a pivotal role in ensuring our services are data-informed, compliant, financially sustainable and continuously improving.
You will:
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Lead governance frameworks, performance management processes and operational assurance across the Campus Experience portfolio.
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Develop meaningful dashboards, KPIs and reporting that enable effective strategic and operational decision-making.
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Provide commercial insight, forecasting and analysis to maximise revenue opportunities and support business planning.
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Lead continuous improvement initiatives, identifying opportunities for efficiency, automation and service enhancement.
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Oversee compliance, risk management and assurance activities, ensuring services meet regulatory and University requirements.
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Support the development of systems, reporting tools and digital solutions that improve business performance.
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Work closely with senior leaders to support strategic planning, service development and organisational priorities.
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Coordinate audits, risk registers and governance reporting activities.
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Use customer insight and operational intelligence to enhance service delivery and the student experience.
What We're Looking For
We're looking for a strategic thinker who combines strong analytical ability with excellent leadership, communication and stakeholder management skills.
You'll bring:
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Significant experience in business performance, business intelligence and management information.
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Experience of governance, compliance and risk management within a complex organisation.
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Strong commercial and financial awareness, with experience using insight to drive performance and decision-making.
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A proven track record of leading business improvement, systems development or transformation projects.
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The ability to analyse complex information and present clear recommendations to senior stakeholders.
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Excellent relationship-building and influencing skills.
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Experience of developing meaningful performance measures, reporting frameworks and dashboards.
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A proactive, solutions-focused approach with a passion for continuous improvement.
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Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Why Join Us?
This is an exciting time to join Campus Experience as we continue to develop innovative, customer-focused services that support student success, wellbeing and institutional growth.
In support of our commitment to developing colleagues by providing opportunities for internal movement and promotion, applications for this opportunity will only be accepted from people who are currently employed by the University of Lincoln, our current students, and any currently engaged agency workers who have been with us for more than 12 weeks. We actively encourage applications from all colleagues across the University with the relevant skills and experience.
