About the Role: London is renowned for its vibrant food culture and hustle, and at Pura Vita Açaí Ltd, we bring that same energy to every superfood bowl and smoothie we serve. We believe that fast, healthy food should never compromise on quality or customer experience. We are looking for an energetic Store Supervisor to take hands-on ownership of our daily shop operations. You aren't just managing shifts; you are driving the atmosphere, quality standards, and customer experience. You will lead a talented, fast-paced team on the floor, bridging the gap between busy store logistics and exceptional hospitality. You are the champion of great service and high operational standards in a high-volume retail environment.
Why Work With Us?
- The Environment: Located in the heart of London, our shop offers a high-energy, positive workplace culture with a passionate team.
- Operational Maturity: We value structured, smooth operations. Your leadership on the floor will directly shape store success and customer loyalty.
- Modern Equipment & Setup: We equip our team with top-tier commercial kitchen and POS tools to make shift execution and customer service seamless.
- Growth: We are expanding. Joining us as a Store Supervisor puts you on a direct path toward Assistant and General Store Management opportunities.
Key Responsibilities:
- Shift Leadership: Oversee daily opening, closing, and service operations, ensuring the team stays organized and motivated during peak hours.
- Team Mentorship: Train and coach team members on customer service, recipe preparation, and efficiency to elevate overall performance.
- Quality & Inventory Control: Maintain strict standards for food presentation, food safety, and hygiene while assisting with stock control and wastage management.
- Customer Relations: Drive exceptional customer experiences and resolve on-the-spot customer feedback with confidence and speed.
- Till & Cash Management: Handle daily cash operations, end-of-day register reconciliations, and routine till auditing accurately.
What We Are Looking For:
- Experience: 1+ years in a supervisory, team lead, or keyholder role within retail, hospitality, or food and beverage.
- Track Record: Demonstrated ability to run clean, efficient shifts and maintain team morale in a fast-paced retail environment.
- Skills: Excellent communication, clear leadership ability, and strong basic numerical skills for till and stock management.
- Flexibility: Willingness to work a varied schedule, including morning, evening, and weekend shifts to cover store operational hours.
- Mindset: Proactive, organized, and enthusiastic about healthy food and exceptional service. You know how to motivate a team under pressure.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Work Location: Hybrid remote in London W6 9AR
