Join Our Team
At Holiday Inn, we believe travel is a journey and we're here to make it a memorable one. As part of the globally recognised IHG Hotels & Resorts family, our franchise hotel is committed to delivering exceptional guest experiences and outstanding service.
We are seeking a dynamic, results-driven Operations Manager to oversee the day-to-day operation of our hotel and lead our teams to deliver excellence across all departments.
About the Role
Reporting directly to the General Manager, the Operations Manager will be responsible for ensuring the smooth and efficient operation of the hotel, maintaining high guest satisfaction levels, driving revenue performance, and leading departmental teams in achieving operational and financial objectives.
This is an exciting opportunity for an experienced hospitality professional looking to take the next step in their career within a respected international hotel brand.
Key Responsibilities
- Lead and support the daily operation of Front Office, Housekeeping, Food & Beverage, Maintenance, and Kitchen.
- Ensure consistent delivery of exceptional guest experiences aligned with Holiday Inn and IHG brand standards.
- Monitor operational performance and implement strategies to improve service, productivity, and profitability.
- Drive guest satisfaction scores and effectively respond to guest feedback and service recovery situations.
- Support revenue management initiatives and maximise hotel profitability.
- Manage departmental labour costs, scheduling, and operational budgets.
- Conduct regular inspections to maintain quality, cleanliness, safety, and compliance standards.
- Recruit, train, coach, and develop team members to achieve high levels of engagement and performance.
- Ensure compliance with health & safety regulations, licensing requirements, and company policies.
- Act as Duty Manager as required and provide leadership during evenings, weekends, and peak trading periods.
What We're Looking For
Essential
- Previous experience as an Operations Manager, Hotel Manager, Deputy General Manager, or senior department head within a hotel environment.
- Strong understanding of hotel operations across multiple departments, Front Office background is preferred.
- Proven leadership and team management skills.
- Excellent organisational and problem-solving abilities.
- Strong commercial awareness and understanding of departmental financial controls.
- Passion for customer service and guest satisfaction.
- Effective communication and stakeholder management skills.
- Flexibility to work varied shifts as business needs require.
Desirable
- Experience working within an IHG-branded hotel or international hotel group.
- Knowledge of hotel property management systems (Opera preferred).
- Food Safety, Health & Safety, or hospitality management qualifications.
- Experience managing budgets, forecasting, and performance reporting.
What We Offer
- Competitive Salary £40,000 - £43,000
- IHG employee and franchise hotel discounts
- Supportive and collaborative working environment
- Pension scheme
- Complimentary meals whilst on duty
About You
You are a passionate hospitality leader who thrives in a fast-paced environment. You lead by example, inspire teams to perform at their best, and are committed to creating memorable experiences for every guest who walks through our doors.
If you are ready to make a real impact and help drive the success of our Holiday Inn hotel, we'd love to hear from you.
Apply Today
Please submit your CV and a covering letter outlining your suitability for the role. Shortlisted candidates will be contacted week commencing 21st September 2026.
Holiday Inn Salisbury-Stonehenge is an equal opportunities employer and welcomes applications from all qualified individuals.
Pay: £40,000.00-£43,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
