The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in their service area in the country.
Perform preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.
Uses the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.
Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
Maintains a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.
Other duties as assigned by the Service Manager
The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.
