JOB DESCRIPTION - RECEPTIONIST
1. Receive patients for appointments, queries, and new registrations.
2. Receiving, opening, handling, scanning mail and items transferred between surgeries. Double check scanning.
3. Administration of/for patients, e.g. prepare registration forms etc.
4. Make appointments for patients in person or by telephone.
5. Informing Reception Supervisor/Practice Manager of all foreseeable problem areas, e.g. large demand for appointments, or too few appointments available when consulters are absent.
6. Cash handling when dealing with fees for certificates and dispensing, &etc.
7. Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &etc.
8. Taking and dealing appropriately with all requests for home visits.
9. Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
10. Keeping reception desk and surrounding area clean and tidy at all times, renewing outdated paperwork on notice boards and making sure health and safety regulations are observed.
11. Receive, list and make ready for collection specimens giving particular care that these are handled safely.
12. Ensure that telephone system diversions are active and escalate problems to supervisor.
13. Process repeat prescription requests and forward relevant advice from GP’s.
14. Contact the District Nursing Team SPA with GP initiated requests.
15. Assist GP recruitment to research studies (eg VBI).
16. Liaise with other team members.
17. Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.
PERSON SPECIFICATION FOR POST OF
RECEPTIONIST
The candidate should have:
Essential criteria:
· Numerate
· Literate
· Computer literate
· Customer service skills
· Copes well under pressure
· Motivated
· Willing to learn
· Ability to use initiative
- Display good time management skills
- Flexible
- Be pleasant and good humoured
- Works well in a team
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable criteria:
Have an understanding of the NHS and/or General Practice
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
- Experience of working in a public reception environment
- Past experience of use with Emis
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
Job Types: Permanent, Part-time
Pay: £12.72-£13.25 per hour
Work Location: In person
