Are you passionate about making a difference in the lives of people?
Do you have a background in youth work, social services, or working with people?
Would you like to play a crucial role in ensuring housing sites are safe, secure, and welcoming overnight?
Are you able to deliver a high level of customer service?
One YMCA runs high-quality housing services. The role of Night Accommodation Worker is part of a committed waking night team working in our service in Borehamwood. This is an exciting opportunity to develop your career in an ambitious, sector-leading organisation where your contributions will be valued.
About The Role
- You will have experience supporting vulnerable people and may have experience in security and building safety.
- You will act as the first point of contact during night hours and offering a first-class, welcoming and professional service to our residents
- You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs.
- Provide high quality customer service including answering telephone calls and dealing with resident queries/issues
- Support and talk to residents who request help or may be experiencing distress
- Diffuse any situations that may arise between or in relation to residents, escalating where necessary to the on-call manager.
Why Join One YMCA? As part of our Housing & Communities team, you'll contribute to services that support vulnerable people across Hertfordshire, Bedfordshire, Buckinghamshire & Oxfordshire. This is an exciting opportunity to join a growing organisation committed to ending homelessness and helping people build brighter, more independent futures.
If you're passionate about supporting people and creating safe environments where residents can thrive, we'd love to hear from you.
Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.
As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.
We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.
One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.
We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities.
If you're passionate about delivering exceptional customer service, genuinely care about making a difference to residents' lives, and thrive in a supportive team environment, we'd love to hear from you! If you have the skills and experience to help create positive outcomes and maximise the impact we make for our residents, we'd encourage you to apply!
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
