Helpdesk Operative (2 Positions Available)
Location: Morley, Leeds, West Yorkshire
Job Type: Full-Time, Permanent
About ROC Facilities Management
ROC Facilities Management provides hard facilities management services to predominantly retail clients across the UK and Ireland. We deliver both reactive and planned maintenance services 24 hours a day, 365 days a year.
Due to continued growth, we are looking to recruit two full-time, permanent Helpdesk Operatives to join our expanding team based at our head office in Morley, Leeds.
This is an exciting opportunity to become part of a growing and ambitious business where no two days are the same.
About the Role
The successful candidate will be confident, enthusiastic and professional, with an excellent telephone manner and a positive attitude. You will enjoy building relationships with clients and contractors and thrive in a fast-paced environment.
Previous experience within a facilities management, maintenance, helpdesk or similar customer service role would be advantageous. Applicants should be comfortable using Microsoft Office and IT-based job management systems and be capable of managing multiple tasks simultaneously.
Key Responsibilities
Your duties will include, but are not limited to:
- Receiving calls and emails from clients requesting new jobs, updates on existing works, or progress on quotations.
- Liaising with engineers and contractors to allocate new jobs and obtain updates on ongoing works.
- Using our job management software to create, update and review jobs and quotations (full training provided).
- Updating client portals with real-time information received from engineers and contractors.
- Raising quotes for potential works and invoices for completed works using our in-house systems (full training provided).
- Participating in the company's on-call rota to respond to out-of-hours calls and queries when required.
Skills & Experience Required
The ideal candidate will possess:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, contractors and colleagues.
- Outstanding attention to detail and the confidence to question information where necessary.
- Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
- Good computer literacy, including experience using Microsoft Office applications.
- The ability to work effectively as part of a team whilst remaining self-motivated and proactive.
- A passion for delivering exceptional customer service.
Why Join ROC FM?
ROC FM is a vibrant and experienced facilities management company supporting commercial clients throughout the UK and Ireland. We are a close-knit team that takes pride in delivering outstanding service and building long-term relationships with our clients.
This role offers genuine opportunities for career progression, with the potential to move into a supervisory or management position as the business continues to grow.
What We Offer
- Competitive salary
- 20 days annual leave plus Bank Holidays
- Company pension scheme
- Company mobile phone for when on call
- Company laptop for when on call
- Free on-site parking
- Ongoing training and development opportunities
- Excellent career progression prospects
How to Apply
If you would like to be considered for this opportunity, please send your CV together with a covering letter to:
[email protected]
Pay: £24,420.00-£26,400.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Morley, West Yorkshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Facilities management: 1 year (preferred)
Work Location: In person
