We are looking for a Customer Service Advisor to join our friendly and supportive team, working closely with care homes and pharmacy colleagues to help ensure the safe and timely supply of medicines to residents across the UK.
This is a rewarding opportunity for someone who is passionate about delivering excellent customer service and making a genuine difference. You will play a key role in supporting care homes, resolving queries, and helping ensure vital medication services run smoothly for some of the most vulnerable members of our communities.
This role is based onsite at our Runcorn DSP Monday to Friday with home working available on Saturdays.
As a Customer Service Advisor, you will be a key point of contact for care homes, supporting them with medication-related enquiries and helping to ensure prescriptions are processed efficiently and accurately.
Working within a close-knit team, you will liaise with pharmacy colleagues and other internal departments to deliver an excellent customer experience while maintaining compliance with healthcare regulations and company procedures.
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Act as a primary point of contact for care homes via telephone, email and digital systems.
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Respond promptly and professionally to prescription, medication and delivery enquiries.
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Liaise with pharmacy teams to ensure prescriptions are processed within required timescales.
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Support medication cycle management, including 28-day medication cycles and MAR chart processes.
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Maintain accurate records and documentation in line with company procedures.
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Ensure compliance with SOPs, NHS requirements, GPhC standards and GDPR regulations.
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Work collaboratively with colleagues to provide a consistently high level of service.
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Handle sensitive situations with empathy, professionalism and discretion.
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Previous customer service experience.
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Excellent communication and interpersonal skills.
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Strong organisational skills and attention to detail.
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Ability to work effectively in a fast-paced environment.
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Good IT and administrative skills.
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A calm, professional and empathetic approach.
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Ability to work collaboratively as part of a supportive team.
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Experience working within healthcare, pharmacy, care homes or another regulated environment.
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Understanding of NHS prescription processes.
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Knowledge of MAR charts and medication cycles.
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Experience supporting care home customers.
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Permanent position with an established and growing healthcare provider.
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Full training and ongoing support.
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Friendly and supportive working environment.
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Opportunity to develop your skills and career within healthcare services.
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A varied and meaningful role where you can make a positive impact every day.
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Average 40-hour working week with a predictable working pattern.
If you are passionate about customer service and want to make a real difference to the lives of care home residents, we'd love to hear from you.
Apply today to join our team and help deliver an outstanding service to care homes across the UK.
