The Dorchester
Rooms - Concierge
Head Concierge
Temporary
Full time
We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a Head Concierge at The Dorchester here are just some of the great benefits you will receive:
- Private Medical Cover
- Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £ 750 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
You’ll love what you do and take pride in delighting our guests:
- You will support the Executive Team in building a culture of curiosity and understanding of what our guests need, in particular within the long serving and experienced Concierge Team, to stay relevant and understand what’s happening in London
- You will show our guests what should have their notice
- You will foster a culture that embraces and celebrates the DNA of London
- You will support our vision of building a reputation for authentic, relevant and vibrant guest experiences, offering the very best of what matters to our guests
The items shared are the essence of a day in the life of a Head Concierge, but we’ll make sure you are provided with specifics on how we care for our hotel guests.
- Previous experience as a Head Concierge in a 5 star London Property
- Golden Keys Holder
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
