A rare opportunity has arisen for a Service & Parts Specialist to join our already highly successful team at Harley-Davidson Newmarket.
This is an ideal role for someone wishing to continue developing their career with the support of an experienced team, manufacturer training, and an award-winning dealership. Standard customer service is not enough here at Harley-Davidson and we’re looking for someone who is self-motivated with outstanding customer service who can actively promote and endorse the high standards of Harley-Davidson at all times.
Responsibilities include, but are not limited to:
- Assist in the running of a busy Service Department and assist with Parts and Merchandise
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Providing the workshop Technicians with parts when required
- Producing quotes for the Sales Department
- Inventory checks workshop pre picking
- Maintaining and building close relationships with new and existing customers
- Gain in-depth knowledge of Parts & Accessories and availability
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Create a memorable experience for the customer from enquiry through to completion of the work on their vehicle.
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Ensure that daily budgets are met
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Achieving targets for hours sold
The successful candidate will have:
- Have an interest in Motorcycles
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Have previous experience working in a similar role
- Have a desire to be close to our Customers (we ride too, and we regularly attend events, social meetings and rallies)
- Be a team player and foster strong inter-departmental relationships
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Have strong interpersonal and communication skills
- Be self-motivated, ambitious, professional and forward thinking
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Be focused on achieving goals
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Have the ability to work within a defined process
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Have a desire to have fun!
Desirable:
- Previous experience within the motorcycle /automotive trade
- Good mechanical knowledge of Harley-Davidson motorcycles
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Experience with using automotive systems such as Kerridge
- A full A Category Motorcycle Licence
Benefits Include:
- 39 hour working week
- 30 days holiday (including bank holidays) rising with service.
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Generous staff discount scheme
- Free onsite Parking
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Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family.
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Bike to Work scheme.
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Life Assurance (death in service benefit) 1 year salary
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Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
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Free eye tests and supplement towards frames
- Enhanced maternity and paternity pay
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Access to gym discounts using our Health Care Scheme
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Ongoing support with LIND Training and Development Manufacturer training
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Voluntary time off of up to 3 days to carry out volunteer work.
- Being part of the LIND Family
About us
Newmarket Harley-Davidson, home of the Fenlander Chapter and based in Newmarket, Suffolk has been a part of the LIND Family since 2013. Our dealership is one of the largest Harley-Davidson stores in the UK and as part of LIND Harley-Davidson, we stock the UK’s largest selection of New and Approved Used Harley-Davidson Motorcycles. The successful candidate will have the best working environment, highly experienced colleagues and support all the way. We encourage hard work, but fun is vital - we love getting enthusiastic with every contact touch with our customers. Just check out our Instagram page to see! @lindhdnewmarket
As a team we share in our customers enthusiasm for the brand. Their excitement is ours and we share our family culture with them at every opportunity. Here at LIND, we work closely with our team members to build their careers and highlight ever growing opportunities with the LIND family.
