Hire Desk Controller Location: Oswestry, Shropshire Type: Full-time
We’re a busy, family‑owned, independent Tool and Plant Hire and Sales Shop serving trade and DIY customers with branches in Oswestry, Wrexham and Whitchurch. With a hands‑on team and a reputation for friendly, reliable service.
You’ll be the first point of contact at the hire desk advising customers on machinery & tools, processing hires and returns, coordinating deliveries/collections, This is a practical, customer-facing role where no two days are the same.
On the job training will be provided to help you learn the ever changing hire fleet as we have a large selection of plant & machinery, We will also provide for the right candidate Ipaf training & Pasma tower training.
Key responsibilities
- Serve customers in-store and over the phone with clear, friendly communication.
- Identify customer needs and recommend the right tools and plant for the job.
- Create and manage hire contracts, bookings, and invoices using our syrinx computer system.
- Work with the workshop and drivers to schedule equipment availability, deliveries, and collections.
- Check equipment in/out, ensuring it’s clean, safe, and ready to hire.
- Maintain accurate records and a tidy, well-presented hire desk.
- Purchasing stock for sale and hire & booking in deliveries.
What we’re looking for
- Team player who can also work confidently on their own initiative.
- Strong communication and people skills with a helpful, professional manner.
- Good working knowledge of tools and plant equipment e.g. Mewps, Scissor lifts, Construction plant & general tools .
- Practical mindset with attention to detail
- Confident computer skills
- Well presented, hard-working, conscientious, reliable, and punctual.
Hours and benefits
- Hours: 7:30am–5:00pm Monday–Thursday, 7:30am–6:00pm Friday.
- No Weekends
- Company pension scheme.
- 22 days’ holiday plus bank holidays.
- Salary: dependent on experience, plus bonuses.
How to apply Please send your CV and a covering letter to [email protected]. Include “Hire Desk Controller Application” in the subject line.
We welcome applicants who share our commitment to great customer service and take pride in doing the job right. Interviews will be arranged on a rolling basis.
Pay: £31,500.00-£32,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
