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Customer Service Account Executive

Job details

Job Responsibilities / Key accountabilities

Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload.
Establish and maintain customer specification files.
Understand and follow Standard Operating Procedures for customer communication.
Contribute to achieving individual account and departmental objectives.
Verify the application of correct customer prices to orders and dealing with price issues and price requests.
Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.

Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date.
Assist in the provision of accurate monthly performance reports as required by customers.
Assist in the monthly KPI reporting.

All Data requests should be dealt with in a timely manner.
Assisting stock checks and /or queries.
Ensuring that there is a level of general system housekeeping, e.g. closing down jobs.
Keeping on top of obsolete items / destructions.
Checking Proofing, Artwork or pdf requests.

Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
Support colleagues in training and continuous improvement activities.
Stock allocation maintaining a last in first out process.

Knowledge, Skills, Experience