Director of Customer | Social Housing
Greater Manchester · £95,000 plus benefits · Confidential search via Stellify
We're partnering with a North West social housing provider that's investing properly in the leadership of its customer function. They want a Director of Customer to take full ownership of the end-to-end customer journey and to lift the standard of that experience across the organisation.
The role
You'll own the customer journey from first contact to resolution, with income, insight and complaints all sitting under your remit. That means leading a high-performing income function that supports tenants and protects the organisation's financial health, turning customer insight into decisions that improve service, and running a complaints operation that resolves issues well and learns from them. With the consumer standards reshaping what good looks like, you'll build a customer offer that stands up to that scrutiny. It's an executive seat reporting into the senior leadership team.
What we're looking for
A senior customer leader from social housing, or from another regulated sector where customer outcomes are closely watched. You'll have led across income, complaints or customer operations at director level, or be ready to step up, with a record of joining those threads into a single journey rather than running them as separate teams. A working knowledge of the consumer standards and what the regulator now expects on complaints handling and customer insight will put you in a strong position.
The details
£95,000 - £110,000 with a benefits package, based in the Greater Manchester area with regular time on site. This is a confidential search, so the provider can't be shared without NDA's.
