Customer Service Administrator
BARTON MARINA, NEAR BARTON-UNDER-NEEDWOOD DE13 8AS
FULL TIME
The Role
Our prestigious Midlands salon is recruiting for an experienced and naturally personable Customer Service Administrator who will deliver a first-class impression every time. With a proven track record in similar roles, you will demonstrate a high attention to detail and accuracy in all areas of administration. Operating from front of house, you will be truly customer focused and will dedicate yourself to maintaining our unparalleled reputation in hair loss. Clients who have experienced hair loss through Alopecia and chemotherapy treatment are at the heart of what we do. Ultimately, you will help boost our reputation by building friendly and trusting relationships
Responsibilities
· Warmly greeting clients upon their arrival, consistently displaying courtesy & discretion
· Assisting Salon Management with their workload, adopting a ‘nothing is too much trouble’ attitude
· Scheduling and confirming appointments via the salon CRM system, phone & e mail queries and salon WhatsApp, maintaining detailed and accurate client data records
· Competently informing clients about all in house and web-based services, products and offers
· Excellent compliant handling, always resolving to the highest standard
· General office administration
· Efficient use of Company software & programs
· Accurate payment processing
· Posting daily sales
· Stock control including regular stock counts, ordering and transfers
· Salon Health and Safety awareness, driving compliance in all areas
· Ensures GDPR compliance is followed in all processes
The Candidate
· Excellent time management & organisational skills
· Proven competency in all general administration
· Excels in all areas of customer relations
· A positive and professional team player in every sense
· Exceptional communication skills
· A problem solver who recognises the issue & then finds the solution
· An empathetic people person who instinctively calms a stressful situation
· Flexible approach to assisting with salon in house events
· Embraces a culture where we work ‘as a family’
Skills/Experience
· Highly experienced in all areas of customer service is essential
· Extensive experience in general office administration is essential
· Strong working knowledge of Microsoft Office, particularly Excel is essential
Our Offer
· Starting salary £24,784.50
· Tuesday to Saturday 9 am to 5 pm, 37.5 hours per week
· Full training provided
· Staff discount
· 20 days holiday plus bank holidays
· Workplace pension
· Employee Assistant Program dedicated to employee well-being
After 6 months
· Discretionary, monthly targeted bonus scheme
· Company sick pay
· Refer a Friend Scheme
· Cycle to work scheme
· Birthday off
The Company:
We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.
With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK
Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.
Data protection statement:
Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.
Pay: £24,784.50 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
Experience:
- Office Administration: 2 years (required)
Work Location: In person
