To provide a high quality and comprehensive personal assistant service to the Patient Access and Cancer Services Management teams.
To deal with staff, managers, clinicians and external organisations in a professional and courteous manner, promoting a professional and efficient interface on behalf of the directorate of ophthalmology.
To provide clerical support and maintain records.
To answer general first line queries.
To carry out administrative tasks.
To work to short deadlines whilst responding to changing priorities.
To work as part of a team to ensure an efficient and effective service is provided.
The post-holder will be accountable for their own actions and to manage their own workload.
The post-holder is expected to work flexibly and to multi-task to ensure high quality personal assistance and administrative support is provided at all times.
Provide a personal assistant service to the Patient Access and Cancer Services Management teams.
Manage incoming mail, telephone calls, reports and sensitive case matters
Use own initiative to plan time efficiently and prioritise incoming work
Maintain effective communication networks across the organisation
Deal positively and promptly with internal and external enquiries
Act as secretary to various meetings; prepare agendas, typing and distributing minutes and documents, keeping files accurate and up to date. Produce action plans following meetings
Produce accurate and high-quality type written material
Organise and manage efficient filing systems
Undertake project work
Assist team with compliance to internal and external standards/regulations
Collate data and produce reports
To be actively involved in the implementation of any new computer systems that may be introduced
Maintain confidentiality of information at all times
Be responsible for the security and maintaining of staff personal records
To be responsible for the online requisitioning and distribution of stationery, clinical equipment/resources and pharmaceutical products.
To undertake any other duties as appropriate to meet the needs of the service
To undertake clerical duties
To be responsible for the organisation and delivery of workshops, conferences and events
To provide supervision and training to administrative staff on lower grades
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Please refer to job description and person specification for a full detail of role and main responsibilities
