Job Introduction
We’re experience makers.
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Because at Sodexo Live! We’re so much more.
Be part of something greater.
This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
We are looking for customer focused individuals, who want to be a part of something greater.
If this is you, apply to join our team now.
Main Responsibilities
- Lead and coordinate a team of casual catering staff across kiosks, stands, or service points during matchdays and events
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Ensure smooth, efficient, and high-quality food and beverage service throughout busy operational periods
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Allocate tasks, direct staff, and support team members to maintain service standards and speed
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Act as the main point of contact for staff during service, escalating issues to management when required
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Monitor staff performance and provide on-the-spot guidance, coaching, and support
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Ensure all service areas are fully prepared, stocked, and operational before gates open and during events
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Oversee till operations, cash handling, and payment procedures to ensure accuracy and compliance
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Maintain high standards of food hygiene, health & safety, allergen control, and stadium operational procedures
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Support effective queue management and customer flow to maximise efficiency and guest satisfaction
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Handle customer enquiries, complaints, and service issues professionally and promptly
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Monitor stock levels and report shortages or issues to management in a timely manner
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Ensure cleanliness and organisation of all catering areas throughout service and during close-down
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Complete opening and closing procedures, including setup checks, cleaning, and basic reporting
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Maintain a calm, organised, and proactive approach in a fast-paced, high-pressure stadium environment
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Support the onboarding and training of new casual staff when required
The Ideal Candidate
- Previous experience in a supervisory or team leader role within catering, hospitality, events, or retail environments
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Strong leadership skills with the ability to motivate, direct, and support casual staff during busy matchday operations
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Confident and calm decision-maker who performs well under pressure in fast-paced environments
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Excellent organisational and multitasking abilities with strong attention to detail
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Proven ability to deliver high standards of customer service in high-volume settings
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Good understanding of food hygiene, health & safety, allergen awareness, and stadium compliance procedures
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Experience managing tills and basic operational reporting
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Strong communication skills with the ability to coordinate effectively across multiple teams and departments
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Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
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Hands-on, proactive approach with a strong work ethic and positive attitude
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Able to coach, guide, and support team members to maintain consistent service standards
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Comfortable working in a physically demanding stadium environment for extended periods
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Able to handle customer complaints and operational issues professionally and efficiently
About The Company
Sodexo Live!
We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.
At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.
Be part of something greater
Why choose Sodexo Live! –
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include, Fulham FC, Edinburgh Zoo and Ascot Racecourse.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
