Closing Date: 1st September 2026 at 5:30pm
Location: Waltham Cross
Salary: £34,000 pa, plus on-call payments
Report to: Service Manager
Responsible for: IGVAs & OSS Coordinator
At Safer Places our team is our most important resource and asset. Having a highly competent survivor focused, experienced and resourceful team is key to delivering a high-quality service. We are committed to supporting our staff and to providing continued professional development and offer an excellent range of training and qualification packages.
We value diversity and recognise the strengths that different life and work experiences bring and welcome applications from people of all work and educational as well as all other backgrounds and cultures.
Main purpose:
The postholder will lead the operational delivery and performance of frontline domestic abuse services, ensuring high-quality, trauma-informed support to survivors.
Role Specific:
- Lead the day-to-day delivery of the service, ensuring safe, consistent and high-quality support to clients
- Lead on case audits, file reviews, and quality assurance processes
- Provide expert guidance and decision-making on complex cases
- Line manage and supervise staff, including performance management, case supervision and development planning
- Develop and maintain effective working relationships with key partners
- Analyse trends from casework and identify areas for development
General
- Effectively manage your workload and your personal development
- Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manage
- Demonstrate total professionalism and value diversity
- Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues
- Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals
- Take part in the out of hours rota
Essential Experience and Knowledge:
- Significant experience supporting survivors of domestic abuse, stalking, sexual violence, including children and families
- A good understanding of domestic abuse including the impact of domestic abuse, stalking, sexual violence, on survivors and their children
- Understand the principles of risk assessment, safety planning and risk management for survivors of domestic abuse, stalking, sexual violence, and their children
- Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
- Knowledge of housing and welfare systems relevant to survivors
Qualifications:
- Hold an IDVA, ISAS, ISAC training certificate, Level 3 Skills for Justice NVQ, or substantial relevant experience and a willingness to complete a qualification within the first 6 months.
Other essential requirements:
- Car driver with access to vehicle
- Subject to Enhanced DBS Check
Benefits:
- Competitive salary
- 28 days annual leave plus public/bank holidays.
- Pension Scheme
- Occupational sick pay
- Access to Bupa Healthy Minds Support Service
- Cycle to work Scheme (on completion of probation)
- Blue light card
Upon receiving an offer:
- We are legally bound to check the eligibility of all candidates to work in the U.K.
- As you will be driving in the course of your duties we are also bound by law to make sure your vehicle is safe and road worthy. We must see your driving licence, Insurance and MOT certificates before you start work.
- We will require two satisfactory references, one of which should be from your most recent/current employer.
This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
Job Type: Full-time
Pay: £34,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Licence/Certification:
- Driving Licence (required)
Work Location: In person
