Hourly rate: £12,71 per hour
Hours: 7 hours on a rota basis
Contract: Permanent
Responsible to: Shop Manager
Accountable to: Area Manager
Please Note – this position requires a DBS Check at enhanced level therefore you must be 18 years or over to apply
Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.
Job Summary
As a Weekend Charity Shop Assistant at our Brighouse Furniture Charity shop, you will work either a Saturday or Sunday as part of a planned rota completed in advance. You will work closely with the shop team, including volunteers, to ensure the smooth running of the store. You will provide a warm welcome and high levels of customer service, process and prepare donated goods for sale, and help maintain an attractive, well-organised shop environment. This role combines teamwork, initiative, and a passion for supporting the Hospice.
Desirable Qualifications / Experience Required
Proven experience in a customer-service role.
Educated to GCSE level 5 or equivalent.
Key Working Relationships
Shop Staff Team
Volunteers
Retail Area Manager
Retail Team
Income Generation Team
Local Community and supporters
Duties and Responsibilities
To work with the Shop Team to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping.
Maintain a high standard of display, both externally and internally.
Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises.
Responsible for opening and closing the premises for trading hours ensuring that the hours are strictly adhered to when required.
As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.
Provide the highest level of customer service to donors and customers.
Help to actively promote Gift Aid in the shop, achieve the targeted conversion rates and manage the Gift Aid process.
Assist the Shop Team to ensure the shop is a safe environment that protects all staff, volunteers, and the public.
Actively encourage all donations into the shop.
Moving and Handling of furniture.
Liaise with the van driver to ensure furniture collections take place in a professional and timely manner. There may be times when the post holder is required to assist on furniture collections.
Report any maintenance or H&S issues in the shop-to-Shop Manager.
To carry out any other duties as reasonably requested by Shop Manager.
To work in any other shops as necessary.
Be familiar with and able to operate all necessary procedures on the till.
To support the manager in merchandising creatively to ensure maximum sales and profit are achieved.
Volunteers
To assist the Shop Team by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops.
Customer Service
Ensure that customer service is professional and supports the ethos of the hospice.
Promote the use of the Hospice loyalty card scheme.
Support and advertise hospice events, campaigns, and awareness issues.
Build relationships with customers and the community.
Promote the role of the charity in the community.
Team Working and Leadership
Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered.
Education
Be willing to undertake further education and training as part of professional development to meet the demands of the role.
Finance
To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required.
General
Build long term sustainable relationships within the Calderdale Community at all levels and represent the organisation at key events and activities where applicable.
Complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly.
Build key relationships with other hospices and charities both within the area and nationally where appropriate to remain competitive in the workplace.
Promote volunteering opportunities where and when appropriate.
Overgate General Duties and Responsibilities
All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974).
All employees must undertake relevant mandatory training.
All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.
All employees must adhere to the Hospice’s Standards of Behaviour Framework and Values in all aspects of their work.
This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.
Safeguarding Children and Adults at Risk
All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.
Valuing Equality, Diversity and Inclusion
All employees should perform their duties in accordance with the values and principles of valuing equality, diversity and inclusion. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to equality, diversity and inclusion of opportunity, to promote inclusion, eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice’s Equal Opportunities Policy.
PERSON SPECIFICATION
Qualifications/Training
Desirable
Educated to GCSE 5 or above level or equivalent.
Current driving licence and access to own transport for use at work
Knowledge
Desirable
Knowledge of the local area
Knowledge of gift aid legislation
Experience
Desirable
Experience of working in a busy environment
Experience of representing an organisation in a professional manner
Experience of customer service
Experience of prioritising own workload and working with minimum supervision
Minimum of 1 year’s retail experience
Experience of working in a charity shop
Experience of working within a team voluntary or otherwise
Skills/Abilities
Essential
Excellent organisational skills
Flexible, friendly, accessible attitude
Good timekeeping
Ability to work flexible, occasional unsocial hours
Ability to work in a team which includes volunteers
Ability to maintain confidentiality
Personal Attributes
Essential
Team player who earns the trust and respect of colleagues
Positive professional approach and image
Commitment to the purpose and values of Overgate Hospice
Emotionally Resilient
Desirable
Computer literate and proficient in the use of Microsoft Office suite of programs
Excellent communication skills (written and oral)
Ability to deal with conflicting demands and pressures
Understanding of and empathy with Hospice environment
Pay: £12.71 per hour
Expected hours: 7.0 per week
Benefits:
- Company pension
- Life insurance
Work Location: In person
