Experience of delivering business change in a professional environment is essential, alongside a flexible and pragmatic approach to applying change tools and techniques. A collaborative approach and readiness to work across a range of initiatives are also important, along with the ability to adapt to contexts and priorities.
Effective communication skills are needed, including the ability to build relationships, engage stakeholders, and contribute to shared outcomes. Curiosity and openness to learning are key, with a willingness to develop skills, share knowledge, and improve how change is delivered.
The level of experience required will vary depending on the role:
Business Change Analyst: Experience supporting change initiatives across at least two areas is expected, such as technology change, process or policy change, culture, organisational design, or operating model change. If you dont already hold a recognised Business Change qualification, youll be supported to obtain one during the early stages of your role.
Business Change Manager: Significant experience across multiple areas of change is required, along with the confidence to lead more complex initiatives and advise stakeholders on effective approaches. A recognised Business Change qualification (such as APMG International or Prosci) is expected, otherwise, you will be expected to achieve one during the initial stages of your role.
Senior Business Change Manager: Extensive experience delivering complex change, including transformational change, across a broad range of areas is essential, with confidence influencing at senior levels. Sound judgement and effective leadership are expected, as well as the ability to shape strategic approaches to change and a requirement to hold a recognised Business Change qualification.
Across all roles, adaptability, proactivity and a readiness to work in a fast-paced environment where priorities can shift quickly are important.
