At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
⌚ Hours: 37.5 hours per week, Monday to Friday (with a minimum 1 Saturday per month)
- Salary: starting from £28,080.84
Be the first smile, the reassuring voice, and the reason our clients feel supported from the very beginning.
At MSI UK, every interaction matters. As a Client Care Coordinator, you'll play a vital role in ensuring our clients receive compassionate, professional support throughout their treatment journey. Whether you're welcoming someone into our Treatment Centre or helping them over the phone, you'll provide the confidence, care and reassurance they need during an important moment in their lives.
Why join us?
You'll become part of a small, close-knit team where everyone works together to provide exceptional client care. Based in a great location, you'll enjoy a supportive environment with genuine opportunities to develop your skills and progress both within your role and across MSI UK.
What you'll be doing
- Supporting clients with compassionate, professional care from their first contact in the centre through their treatment journey.
- Managing appointments, client records and enquiries accurately and confidentially.
- Working closely with colleagues to deliver a safe, efficient and exceptional client experience.
What we're looking for
- A caring, organised individual with excellent communication and customer service skills.
- Someone who thrives in a small team and enjoys making a positive difference.
- A flexible, proactive approach with strong attention to detail and confidence using computer systems.
Working Pattern
This role requires flexibility with working hours throughout the week, including the potential for 7:30am starts and 5:00pm finishes. You'll also be required to work a minimum of one Saturday shift per month, helping us provide the best possible service for our clients.
For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
- Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
- Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
- Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Please note:
- If you do not upload a CV or Resume, your application will not be considered.
- This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
- We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.
