As part of its Halloween at Kew and Christmas at Kew programs, Kew Retail has up to nine part-time fixed-term posts available, from one day per week up to five days per week (7hrs to 35hrs). Working at least one weekend day per week is required as part of this role.
Kew’s ‘Halloween at Kew’ event runs from the 16th October to the 1st November 2026, and our ‘Christmas at Kew’ event runs from the 13th November 2026 to the 3rd January 2027. The events are open until 10pm, so regular evening work up to 10.30pm will be required for the role.
Kew Gardens is only closed on Christmas day, so you should expect to work either Christmas eve up to 9.30pm, or Boxing day.
Candidates will have experience of working in a fast paced Retail or Customer facing environment and be able to demonstrate strong customer service skills.
They will be experienced in achieving targets and KPI’s and working alongside colleagues and Managers to maximise the revenue generated for Kew.
Interviews are due to take place w/c 31 August.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
The salary for this position is £26,119 per annum (pro rata) [Grade 1a]
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
No agencies please.
