Job Summary
We are looking for an experienced and professional Front of House Team Member to join our team and play a key role in delivering an exceptional experience for our guests.
The successful candidate will have proven experience within a busy hospitality environment and a genuine passion for delivering outstanding customer service. You will be confident welcoming and engaging with guests, taking orders accurately, providing knowledgeable and attentive service, and maintaining high standards throughout every service.
Working as part of a professional and fast-paced team, you will be expected to work efficiently under pressure, demonstrate excellent attention to detail and consistently uphold our standards of service, presentation, food hygiene and safety.
We are looking for someone who is reliable, personable and confident, with the experience and initiative to work independently while also being a strong team player. You should take pride in your work and understand the importance of creating a warm, professional and memorable experience for every guest.
Previous Front of House or hospitality experience is essential for this role. We are particularly interested in candidates who have worked in a busy restaurant, pub, hotel or similar customer-facing environment and are ready to bring their experience and professionalism to our team.
Responsibilities
- Welcome guests warmly and provide a professional, attentive and personable level of service throughout their visit.
- Take accurate food and drink orders, process payments efficiently and confidently provide menu knowledge and recommendations.
- Ensure guests receive a consistently high standard of service, from arrival through to departure.
- Work efficiently as part of the wider front of house and kitchen team to ensure smooth and well-organised service, particularly during busy periods.
- Maintain excellent standards of cleanliness, presentation and organisation across the dining areas, bar and service stations.
- Communicate effectively with the kitchen and front of house team to ensure orders are delivered accurately and in a timely manner.
- Follow all food hygiene, health and safety procedures, maintaining a clean, safe and compliant working environment at all times.
- Contribute positively to the team, demonstrating reliability, initiative and a genuine commitment to delivering an excellent guest experience.
Skills
- Proven experience in hospitality or restaurant settings with a passion for guest service
- Knowledge of serving techniques, food safety practices, and basic food preparation skills
- Strong time management skills to handle multiple tables and tasks efficiently
- Ability to perform basic math accurately for billing and cash handling purposes
- Excellent communication skills with a friendly, energetic attitude that engages guests
- Ability to upsell menu items confidently while maintaining a positive rapport with customers
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Catering: 1 year (required)
Work Location: In person
