Customer Advisor | Billing & Collections | Glasgow City Centre (George Square)
Start date 27th July.
Make a difference when it matters most.
Every day, we support customers who may be facing financial difficulty. We listen without judgement, understand individual circumstances, and work together to find realistic, sustainable solutions.
We are currently recruiting Customer Advisors to join our growing Contact Centre team in Glasgow. You will represent well-known UK brands, supporting their customers with empathy, professionalism and care. Full training is provided.
About the role.
In this role, you will engage with customers who may be in arrears or experiencing financial challenges. Through thoughtful conversations and tailored support, you will help them regain control and move forward with confidence.
Starting salary of £27,976. Enhanced salary up to £31,252 based on achievement attainable quality measures focused on customer understanding and outcomes. After a year of service, your OTE potential will increase to £32,560 from £31,252.
Hybrid working available after successful completion of a six-month office-based probation period.
We are looking for individuals who genuinely care about helping others and can communicate with clarity and confidence.
Your responsibilities will include:
- Handling inbound and outbound calls and written communications with empathy and professionalism
- Working proactively to manage and reduce customer arrears
- Agreeing fair and affordable repayment arrangements in line with regulatory standards
- Identifying potential vulnerability or financial hardship and responding appropriately
- Accurately recording all customer interactions
You will ideally have:
- At least one year of call centre or customer service experience
- Strong listening skills and the ability to build rapport with people from all backgrounds
- Good computer literacy and experience using multiple systems simultaneously
- The ability to work effectively in a fast-paced environment
- Confidence, resilience and a calm approach under pressure
- A clear DBS check, satisfactory credit check and employment references
Working hours
Shifts are available Monday to Friday between 8:00am and 8:00pm, and Saturday 9:00am to 1:00pm (one in three Saturdays).
Comprehensive classroom training will be provided (Monday to Friday, 9:00am to 5:30pm for a minimum of four weeks)
About Everyday People Financial Solutions
We specialise in supporting customers on behalf of trusted brands, typically when they fall into arrears. Our focus is simple: listen, understand, and create affordable, sustainable solutions.
We believe life happens. That’s why our approach combines empathy with practical support, ensuring customers feel heard and respected.
If you’re looking for a role where you can build a career while genuinely helping people, we would love to hear from you.
Everyday People Financial Solutions is part of the Everyday People Corp Group of companies, headquartered in Edmonton, Alberta, with operations in Canada and the UK. We are committed to delivering ethical, responsible and customer-focused financial solutions.
Job Type: Full-time
Pay: £27,976.00-£31,252.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Life insurance
- Referral programme
Application question(s):
- This role requires consistent and reliable attendance due to training, shift patterns and service delivery requirements. Are you able to meet this requirement with or without reasonable adjustments?
- Why are you looking to leave your current job?
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
