Join our team in Shirley to ensure that our members and guests receive only the very best service at all times.
We are looking for a candidate to help out on our busy reception desk.
Working fixed shifts across the week 6am - 2pm/ 2pm - 10pm, includes working one in two weekends.
Potential Start Date - Mid August 2026
Role and Responsibilities
To maintain a high standard of work and client care, including attention to detail, completion of all administration tasks & provision of friendly and confident customer service.
To ensure that the latest methods and techniques are used in accordance with Liberty Leisure Centres Limited training practices and procedures.
- To maintain the standards of Liberty Leisure Centres Limited in all areas ensuring that clients' wishes remain paramount.
- To ensure that all clients receive the best possible quality of service in line with Liberty Leisure Centres Limited standards.
To uphold the reputation of the company and carry tasks to ensure the safety, comfort and experience of our clients, as directed, not limited to, but including:
- Greet Visitors & Members
- To interact with clients in a professional & friendly manner at all times, enhancing client experience..
- Answer enquiries and advise clients on all aspects of memberships, Packages and Facilities.
- Create New Memberships in accordance with company Procedures and ensure that clients' membership records are accurately maintained.
- Show Prospective Members around the facilities in accordance with procedure
- Check Reception Emails
- Answer Telephone
- Prepare Class Schedules for instructors and assign register attendance
- Prepare information for Creche
- Ensure guests sign in according to procedure
- To develop your own personal goals and objectives and to support the development of others.
- To monitor and maintain stock levels as requested.
- To ensure that the Reception Area, Foyer & equipment are kept clean and tidy at all times.
- To maintain a smart and clean personal image.
- To positively promote the name and image of Liberty Leisure Centres Limited at all times.
- To maintain the security practices and procedures as defined by Liberty Leisure Centres Limited.
- To undertake additional tasks and duties required by your manager, Senior Management & Directors from time to time.
Experience required in this field
Pay: £12.71 per hour
Benefits:
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
