Part Time Veterinary Receptionist The Vet Station Molesey
Here at The Vet Station we like to think that we provide a slightly different feel to standard veterinary care. We aim to create an atmosphere where pets and their family feel at home, where they want to pop in for a chat, a cuppa and a gossip, while being safe in the knowledge that we’ll do everything we can to help their pet to remain happy and healthy for as long as possible.
Our focus is on preventing illness, not putting out fires – which is why we’re proud of our Fire Plan, which includes unlimited free vet visits throughout the year so our clients can pop in to see an expert whenever they’re worried. So as a receptionist you will get to know our clients well!
We’re an independent practice and we’re dedicated to being 100% honest and transparent with our clients. We are professional but also want to have a great work environment where everyone looks forward to coming to work.
If this sounds like somewhere you would like to work please read the below to find out more.
- Part time receptionist covering weekday evening shifts and 1 in 3 weekend days.
- Be the first port of call to all our clients and a reassuring presence in reception
- Support the Vets and Nurses in clinic with administration tasks
- Greet all patients and oversee treat dispensing in reception!
Key Responsibilities/ Job Description
- Greet clients and their pets in a friendly manner, checking in on PMS
- Answer phone calls, emails, and other inquiries
- Schedule appointments for clients
- Process emergency and urgent requests
- Maintain accurate client and patient records
- Take payments and provide invoices to clients
- Assist with insurance claims and related paperwork
- Ensure end of day procedures and accurate banking undertaken
- Maintain a clean and organised reception and consulting area
- Assist with debt management within the clinic
Required Qualifications
- Previous veterinary receptionist, administrative, or customer service experience is highly desired
- Proficiency with computer systems and Microsoft office software, training on practice specific systems provided
- Veterinary reception or customer service qualification desired
Key Skills
- Excellent customer service
- Multitasking and time management
- Ability to remain calm in stressful situations
- Teamwork and collaboration
- Professional demeanour and empathy
- Ability to conflict resolve
Compensation and Benefits
- 21hours week averaged over a 3 week pattern (1092 hours annually)
- Salary up to £14,742
- 6.6 weeks annual leave a year (pro rata) with an extra day off for your birthday
- Discount on veterinary treatment
- Professional development opportunities supported by the practice
This role will report to the Head of Client Care.
Pay: Up to £14,742.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
