A DAY IN THE LIFE OF A Guest Service Assistant at Holiday Inn Express M27 J7
What you'll be doing...
You will work closely with the food and beverage team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.
Responsibilities of F&B Guest Service Assistant will include but are not limited to:
- Setting up and maintaining the breakfast buffet, ensuring everything is well-stocked and presented to a high standard.
- Providing a warm welcome to guests and assisting with any breakfast or dinner service needs.
- Clearing tables and ensuring the dining area is clean, tidy, and inviting.
- Assisting in dinner service, taking food orders and delivering meals efficiently.
- Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly.
- Preparing and serving any beverages requested by guests;
Note: This job description is not exhaustive and may be subject to change or modification at any time.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of F&B Guest Service Assistant you will need the following qualities and skills.
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
- The ability to work efficiently under pressure in a fast-paced environment.
- A friendly, can-do attitude and a willingness to help wherever needed.
Job Types: Part-time, Zero hours contract
Pay: £8.00-£12.71 per hour
Benefits:
- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Southampton SO30 3XA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any unspent criminal convictions? (Yes/No)
Work authorisation:
- United Kingdom (required)
Work Location: In person
