Zest Car Rental is looking for a Customer Relations Specialist to manage post-rental complaints and customer escalations. You'll investigate issues, liaise with customers and rental partners, and deliver fair, balanced resolutions while providing outstanding customer service.
Key Responsibilities
- Investigate and resolve customer complaints and escalations
- Communicate professionally by phone and email
- Gather information and assess cases to reach fair outcomes
- Liaise with customers and car rental partners to resolve disputes
- Maintain accurate case records and documentation
About You
- Experience in customer complaints, escalations, or customer service
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making abilities
- Calm, empathetic, and professional when handling difficult situations
- Well organised with excellent attention to detail
- Confident using computers and online systems
Desirable
- Complaints handling or dispute resolution experience
What We Offer
- Salary: £29,000 per year
- 33 days holiday (including Bank Holidays)
- Supportive team environment
- Opportunity to make a real difference to the customer experience
Hours: 40 hours per week Mon-Fri: 8am-5pm
If you're a confident communicator with a passion for resolving issues and delivering great customer experiences, we'd love to hear from you. Apply today and become part of the Zest Car Rental team.
Job Type: Full-time
Pay: £29,000.00 per year
Application question(s):
- Live in or within 20 miles of Dereham Norfolk
Education:
- GCSE or equivalent (required)
Experience:
- Complaint handling: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
