Job Advert
Step into a leadership role where you'll shape both the resident experience and the success of your team. As General Guest Support Supervisor, you'll lead by example, ensuring exceptional service standards while supporting, coaching, and motivating colleagues to deliver outstanding experiences every day.
You'll be the driving force behind a welcoming, safe, and well-presented environment, ensuring residents feel at home from the moment they arrive.
At Switch we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction. Excellence comes from going the extra mile, working as a team, and supporting all departments. We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
As General Guest Support Supervisor, you'll oversee the day-to-day operation of the Guest Support team, ensuring consistently high service standards, operational excellence, and an outstanding resident experience. You'll lead from the front, supporting your team while collaborating with Housekeeping, Maintenance, and other departments to ensure the building operates smoothly.
-
Lead, motivate, and support the General Guest Support team during each shift.
-
Coach team members to deliver exceptional customer service and maintain brand standards.
-
Allocate daily duties and ensure workloads are completed effectively.
-
Provide on-the-job training, guidance, and performance feedback.
-
Lead by example, promoting professionalism, teamwork, and accountability.
-
Support recruitment, onboarding, and induction of new team members where required.
-
Deliver professional and welcoming service to all residents and visitors.
-
Build positive relationships with residents, recognising individuals by name where possible.
-
Take ownership of resident enquiries, requests, and complaints, resolving issues promptly or escalating when appropriate.
-
Ensure every resident interaction reflects Switch's service values.
-
Monitor resident satisfaction and identify opportunities to improve the customer experience.
-
Oversee the presentation, cleanliness, and safety of all public areas and resident spaces.
-
Coordinate daily room readiness with Housekeeping to ensure accommodation is available on time.
-
Conduct regular building walks, safety patrols, and quality inspections.
-
Monitor heating, lighting, and communal facilities to ensure resident comfort.
-
Complete routine audits and ensure all operational standards are consistently maintained.
-
Report and monitor maintenance issues through the appropriate systems until resolved.
-
Carry out basic maintenance tasks where appropriate.
-
Complete health and safety inspections, compliance checks, and risk assessments.
-
Ensure adherence to Health & Safety, COSHH, Fire Safety, GDPR, and company policies.
-
Safeguard resident belongings and oversee lost property procedures.
-
Maintain accurate daily handover reports and operational records.
-
Communicate effectively with all departments to ensure seamless operations.
-
Monitor recurring issues and identify opportunities to improve processes.
-
Support the management team with operational reporting and service improvements.
What we're looking for
We're looking for someone who enjoys leading people as much as delivering excellent customer service. You'll be confident making decisions, solving problems, and creating a positive environment for both residents and colleagues.
You'll ideally have:
-
Previous experience in hospitality, residential accommodation, or customer service.
-
Experience supervising or leading a team.
-
Excellent communication and interpersonal skills.
-
Strong organisational and problem-solving abilities.
-
A proactive, hands-on approach with the ability to multitask.
-
Good understanding of health and safety practices.
-
Confidence using digital systems and reporting tools.
-
Flexibility to work shifts, including evenings and weekends where required.
At Switch, your leadership will make a real difference. You'll have the opportunity to develop your career, influence how we deliver service, and help build a positive, supportive culture where both residents and colleagues can thrive.
If you're passionate about leading teams, delivering exceptional resident experiences, and creating a welcoming environment where people love to live, we'd love to hear from you.
Apply now and start your leadership journey with Switch.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
