Job role: Office Supervisor - Manchester
Hours: Monday to Friday, 09:00 - 17:00 (35 hours per week)
Happy to talk flexible working
Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2025 for the second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life.
Team: Office Services
Location: Manchester with flexibility to provide cover at our other UK office locations
Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.
Here are some examples of what we offer:
-
Annual leave starting at 25 days
-
Birthday privilege day and Christmas shutdown
-
Holiday buy, sell and carryover scheme
-
2 charity volunteering or pro bono days
-
Optional private medical insurance via BUPA
-
Annual fitness allowance
-
Flexible pension scheme
-
ISA saving scheme and independent financial advice
-
Electric or hybrid vehicle lease scheme
-
Medicash
-
EAP with access to counselling
-
Enhanced family leave policies
-
Access to 10 days fully subsidised emergency or back-up care per year
-
Life assurance
-
Group income protection
-
Annual travel season ticket loan
-
Hybrid working and dress for your day policy
-
Bespoke training and development opportunities
Role overview
Introduction to the role:
We are currently looking for an Office Services Supervisor to join our Operations team in Manchester. The successful candidate will liaise with the UK Office Services Manager / UK Operations Manager to ensure the efficient operation of the office. They will be responsible for procuring all Office Services, as well as maintaining accurate records and ensuring compliance with all regulatory requirements. The role will also include an element of line management responsibility within the team.
Key responsibilities:
-
Liaising with staff and clients
-
Co-ordinating with various contractors and suppliers
-
Ensuring the office remains presentable and always fit for purpose in all respects
-
Delivering training to team members and ensuring that staff are given the skills needed to successfully carry out their role.
-
Coach and develop your team, including probations, performance reviews, annual appraisals, mid-year reviews, setting objectives and regular one to ones
-
Report any relevant information and issues to the front of house supervisor and designated operations management team.
-
Administrative duties which include but are not limited to the following:
-
Invoicing and spreadsheets
-
Stationery orders
-
Office supplies / refreshment orders
-
Long term planning for functions
-
Arranging payment of invoices where applicable
-
Assist with office moves
-
Overseeing meeting room support requirements
-
Maintaining records and documentation in accordance with legislative requirements, office health & safety policies, permits and assessments.
-
Daily kitchen upkeep, stock check, replenishments etc
-
Assist with processing, distribution and despatch of inbound and
outbound mail
-
Receive and welcome visitors, liaising with Hill Dickinson hosts and offering hospitality as directed.
-
Answer and redirect calls on switchboard (both internal and external) as per the Hill Dickinson telephone standard (as and when needed)
-
Maintain visitor log and issue visitor passes
-
First aider
-
Maintenance of daily holiday lists
-
Rota Management
What are we looking for:
Important criteria:
-
Proven experience in managing office services and operations
-
Management or supervisory experience
-
Strong organisational skills
-
Ability to communicate at all levels
-
Strong client care / service skills
-
Attention to detail and proactive
-
Enjoyment of team working and willing to contribute ideas / solutions to team issues
-
Ability to work under pressure and prioritise tasks as well as communicating prioritisation with colleagues
-
Actively seek solutions to problems before being asked or directed
-
Responsive to changing environments
-
Risk aware
-
Good IT skills, including knowledge of a range of software packages
If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.
Equality, Diversity and Inclusion
Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.
We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.
Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.
Disability Support
We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at [email protected] should you require any adjustments to the application or interview process.
At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.
All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
