Job Summary
TikTok Shop Account Executive / Client Success & Operations
Company: Tockit
Location: Remote
Job Type: Full-time / Part-time
Salary: Competitive, dependent on experience
About Tockit
Tockit is a growing TikTok Shop agency helping brands launch, manage and scale their TikTok Shop presence.
We're growing our client base and are looking for a highly organised, proactive person to join us and help manage the day-to-day delivery of our client accounts.
This is an exciting opportunity to join a growing business at an early stage, work directly with the founder and develop into a key role within the agency.
About the Role
As a TikTok Shop Account Executive, you'll help manage the day-to-day operations of multiple client accounts.
You'll be responsible for making sure tasks are completed, clients are kept up to date, account activity is monitored and opportunities or problems are identified quickly.
The role combines:
- Client management
- TikTok Shop operations
- E-commerce
- Creator and affiliate management
- Administration
- Performance monitoring
- Growth support
You'll initially work closely with the founder, with the opportunity to take increasing ownership of client accounts as you develop.
Key Responsibilities
- Manage day-to-day tasks across multiple TikTok Shop client accounts
- Ensure client deliverables are completed on time
- Monitor TikTok Shop accounts and performance
- Track sales, products, creators, affiliates and campaigns
- Assist with TikTok Shop product and account management
- Coordinate creator outreach and sample requests
- Support affiliate management
- Communicate with clients and provide regular updates
- Prepare reports and performance summaries
- Maintain internal trackers and systems
- Identify problems and flag them before they become larger issues
- Identify opportunities to improve client performance
- Support the implementation of account growth strategies
- Help with client onboarding
- Help improve Tockit's processes and systems
- Take ownership of recurring account management tasks
What We're Looking For
The most important thing is how you work.
We're looking for someone who is:
- Extremely organised
- Proactive and self-motivated
- Reliable
- Detail-oriented
- Commercially aware
- A strong written and verbal communicator
- Comfortable managing multiple tasks and deadlines
- Confident using spreadsheets and online systems
- A quick learner
- Comfortable working independently
- Interested in e-commerce and digital marketing
TikTok Shop experience is desirable but NOT essential.
You may have experience in:
- TikTok Shop
- E-commerce
- Social media
- Digital marketing
- Account management
- Client services
- Customer success
- Agency work
- Creator/affiliate marketing
- E-commerce operations
But we're happy to consider candidates from other backgrounds if you demonstrate strong organisational skills, initiative and a willingness to learn.
Essential Skills
- Excellent organisation
- Strong attention to detail
- Good communication skills
- Ability to prioritise
- Ability to work independently
- Good computer literacy
- Comfortable learning new software and platforms
- Ability to manage confidential client information professionally
Desirable Skills
- TikTok Shop experience
- E-commerce experience
- Experience with TikTok
- Experience working with creators or affiliates
- Digital marketing experience
- Agency experience
- Experience using Google Sheets / Excel
- Experience managing client accounts
Who Would Suit This Role?
This role would suit someone who naturally thinks:
"What needs to happen next?"
rather than waiting for someone to tell them.
You should enjoy taking ownership, solving problems and keeping things organised.
For example, if you notice that a client's creator activity has dropped, we want you to investigate it, understand why and bring a solution to the table — not simply wait until somebody asks you about it.
Progression
This is an early-stage role within a growing agency, so there is significant opportunity for progression.
As Tockit grows, you'll have the opportunity to take on more responsibility for client accounts, strategy and potentially team management.
The aim is for the right person to grow with the business rather than remain in an administrative role.
We're looking for someone with the right attitude, initiative and ability to learn. TikTok Shop experience is a bonus, but it's not the deciding factor.
Pay: £164.98-£909.36 per week
Work Location: Remote
