Job Title: 1st / 2nd Line IT Support Technician
Company: Complete Computer Solutions
Location: Derby DE1 1DJ (In-person / Client site visits)
Job Type: Full-time
Pay: £25,000 per annum, with structured performance-based increases
About Us
Established over 18 years ago, Complete Computer Solutions is a growing managed service provider (MSP) dedicated to delivering exceptional technology management for our clients. We avoid the cold, impersonal style of endless ticket queues—instead, we focus on building genuine customer relationships that drive real value. We are looking for an enthusiastic technician with strong technical fundamentals, brilliant communication skills, and a high sense of pride in their work.
The Role
As a 1st / 2nd Line IT Support Technician, you will deliver remote, telephone, and hands-on desktop support across a wide range of client environments. Working alongside senior team members and vendor partners, you will resolve day-to-day issues while gaining valuable exposure to network infrastructure and IT project implementations.
Key Responsibilities
- Client Support: Provide efficient 1st and 2nd line support via phone, email, remote session, and on-site visits.
- Ticketing & Documentation: Log all actions, track progress, and update technical configuration documentation within our internal ticketing platform.
- Deployment & Maintenance: Set up, configure, and deploy PCs, laptops, network devices, and peripherals. Carry out routine patch management and performance optimization.
- Backup Management: Monitor, test, and maintain client data backup systems and recovery routines.
- Project Assisting: Support senior engineers with solution delivery, migrations, and hardware rollouts.
Skills & Qualifications
- Experience: Minimum 1 year’s experience in an IT support, service desk, or MSP role (preferred).
- Microsoft Ecosystem: Practical experience administering Microsoft 365, including Microsoft Entra ID (formerly Azure AD), Exchange Online, and SharePoint/Teams.
- Operating Systems: Strong understanding of Windows 10/11 and Windows Server administration. Familiarity with macOS and iOS is beneficial.
- Networking & Security: Solid knowledge of core networking (DHCP, DNS, IP routing) and basic security practices (firewalls, endpoint antivirus).
- Communication: Excellent verbal and written English with a client-focused, problem-solving mindset.
- Licence: Full UK driving licence required (a company vehicle is available for client site visits; personal car preferred for commuting).
Working Hours & Benefits
- Working Hours: Monday to Friday, 9:00 AM – 5:00 PM. Occasional scheduled out-of-hours or weekend tasks are agreed upon in advance and compensated with paid overtime or Time Off in Lieu (TOIL).
- Annual Leave: 20 days annual leave + Bank Holidays.
- Perks: Company pension scheme, free on-site parking, supported technical training, and clear career progression pathways.
- Education: A-Level or equivalent (preferred).
Job Type: Permanent
Pay: From £25,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- IT Support: 1 year (preferred)
Work Location: In person
