We are seeking a reliable and proactive Shift Lead to support the smooth running of weddings, events, front desk operations, and evening restaurant service at The Moonraker Hotel. This is a hands-on role requiring strong leadership, organisation, and customer service skills. The successful candidate will primarily work evenings and weekends, with occasional daytime shifts as required.
Key Responsibilities
Events & Weddings
- Assist in the setup, coordination, and delivery of weddings and private events.
- Act as a point of contact during events to ensure timelines run smoothly.
- Liaise with clients, suppliers, and internal teams to maintain high service standards.
- Troubleshoot and resolve any issues promptly and professionally.
Reception Duties
- Oversee front desk operations, ensuring a welcoming guest experience
- Handle guest check-ins, check-outs, and enquiries efficiently
- Manage bookings, phone calls, and administrative tasks
Restaurant Evening Service
- Lead evening service operations to ensure smooth and efficient service
- Maintain high standards of presentation, cleanliness, and customer care
Working Hours
- Primarily evenings and weekends
- 30-40 Hours per week
- Flexibility to work occasional daytime shifts based on business needs
- Shift Patterns vary. Daytime Shift: 9am - 5pm | Evening Shift: 4pm - 11pm | Event Shift: Latest finish 1am.
Skills & Experience
- Previous experience in hospitality (hotel, events, or restaurant) in a supervisory role preferred
- Strong organisational and multitasking abilities
- Excellent communication and customer service skills
If you have the skills and experience we’re looking for and are seeking a varied and rewarding role in hospitality, we encourage you to apply.
Pay: From £14.00 per hour
Work Location: In person
