About us
We are a well-established engineering company based in Wallingford, Oxfordshire, providing high-quality products and services to customers across the UK and beyond. Due to continued growth, we are looking for a highly organised and proactive Order Administrator to manage our spare parts sales process from enquiry through to delivery and invoicing.
This is a varied and hands-on position that would suit someone who enjoys taking ownership of their role, working closely with customers and suppliers, and being an integral part of a small, supportive team.
The role
As our Sales Administrator, you will be responsible for managing the complete spare parts order process from start to finish. No two days are the same, and you'll play a key role in ensuring our customers receive excellent service throughout their experience with us.
Your responsibilities will include:
- Answering customer telephone calls and emails
- Responding to spare parts enquiries
- Preparing and issuing quotations
- Processing customer orders
- Ordering parts from suppliers
- Updating and maintaining our job management system
- Liaising between customers, suppliers and colleagues
- Receiving and checking deliveries
- Picking, packing and dispatching customer orders
- Arranging courier collections and shipments
- Preparing invoices and associated documentation
- Ensuring accurate record keeping throughout the order process
About you
We're looking for someone who is organised, enthusiastic and willing to get stuck in wherever needed.
You'll ideally have:
- Outstanding attention to detail
- Excellent written and spoken communication skills
- Strong organisational and administrative abilities
- The capacity to manage multiple tasks and priorities
- A proactive, self-motivated approach
- The confidence to work independently and use your own initiative
- An understanding of and ability to apply commerciality
- Good IT skills and experience using Microsoft Office
- A positive, team-focused attitude
- A willingness to roll up your sleeves and help out with whatever is needed
Previous experience in sales administration, customer service, order processing or a similar role would be advantageous. Experience within an engineering, manufacturing or technical environment would be beneficial but is not essential.
What we offer
- A varied and rewarding role with real responsibility
- A friendly and supportive team environment
- Opportunities to develop and progress within the business
- Competitive salary based on experience
This is an ideal opportunity for someone who enjoys a varied role and takes pride in seeing a customer order through every stage - from initial enquiry to final delivery and invoicing.
If you're an organised and detail-oriented individual who enjoys delivering excellent customer service and taking ownership of your work, we'd love to hear from you.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free flu jabs
- Life insurance
- On-site parking
- Paid volunteer time
Application question(s):
- Are you comfortable handling customer calls and emails?
Experience:
- Order processing: 1 year (required)
Work Location: In person
