Do you take pride in delivering an excellent service to customers and clients?
Do you want to make a difference to people’s lives on a daily basis?
Do you hope to gain experience in a legal environment?
If you’ve answered YES to any of these questions, then READ ON.
Introduction
We are looking for ambitious and proactive people who enjoy talking to real people and using their legal training to help them to join our team. This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice to clients and gain invaluable experience of providing legal advice in a fast paced and varied client facing role.
The role will be hybrid, and you will be based in our City Centre offices in Bristol or Leeds and from home. The successful candidate must have the ability to work from home.
We encourage our people to have a great work life balance, so as a full time employee, you will be expected to work 35 hours per week!
The Role:
The role involves providing clear, concise legal advice to people from a variety of backgrounds over the telephone. You will be taking inbound calls from clients who have been referred on from our Contact Centre Agents, and will provide telephone legal advice to them on a range of legal disciplines, including personal injury and civil litigation. You will also be contacting referred clients in a timely manner to provide legal advice on their queries. The role will involve using our case management system to manage the claim from the outset to the conclusion, including the issue of court proceedings and you will need to comply with agreed service level agreements. You’ll also be responsible for administration tasks and reporting to Insurer clients as required.
As a Trainee Paralegal, you will be required to learn how to be an effective advisor; research and improve your legal knowledge and build on your communication skills on an ongoing basis. You would therefore be expected to keep your legal knowledge up-to-date and attend relevant training as and when needed. You will be encouraged to share information, knowledge, and experience with colleagues in a supportive environment.
The Team
We are a team of solicitors, paralegals and trainee paralegals providing advice and assistance to clients who have been involved in a road traffic accident, utilising the Ministry of Justice portals and online portals to progress the claim from the outset to conclusion, including the issuing of court proceedings.
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The skills/competencies required:’ Or, ‘What we’re looking for:’
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You must have an excellent telephone manner and interpersonal skills
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You will have the ability to control telephone conversations effectively
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You will have the ability to actively listen, question and respond and control telephone conversations effectively
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Good attention to detail
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The ability to remain calm while thinking on your feet
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Good team player
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Ability to use own initiative and work to strict deadlines
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Excellent written and verbal communication skills
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Previous case handling experience is not essential as full training will be given.
What we can offer you:
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After your initial training, you will work alongside your team and supervisor who will provide support and coaching on an ongoing basis.
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As a Lyons Davidson employee you will have access to a wide range of staff benefits, including a Pension Scheme, Health Cash Plan Scheme, Employee Assistance Programme, Bike to Work scheme and many more.
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Salary reviews will be commensurate with the Annual Appraisal process.
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As a company, we encourage progression & there are great internal opportunities available should you be interested to progress your career
We’re different to other law firms.
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We take a fresh approach to law and know that our strength, both as a place to work and as a business, comes from our people. That’s why we value personality and individuality, and allow our staff the space and respect to do a great job for our clients.
Lyons Davidson is a national law firm providing legal services to businesses and individuals.
We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
