ROLE: Technical Services Manager
HOURS: Full-Time (Monday to Friday, with flexibility as required)
LOCATION: TfL Contract - Pier Walk, London
SALARY: £55,000 - £60,000 subject to experience
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.
We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The role ensures the highest standards of technical service delivery, facilities management, and compliance, while supporting the realignment of portfolios and resources to meet evolving client and account demands.
Role Responsibilities:
Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements
Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources
Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery. Manage overtime, budgets, and cost control to ensure financial efficiency
Monitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt management
Scope and support project works, ensuring technical standards and alignment with contract requirements
Ensure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting. Support emergency response and provide out-of-hours support as required
Maintain accurate documentation and reporting, utilising CAFM and mobile systems.
Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teams
Act as an escalation point for your team and support colleagues to maintain service delivery and teamwork
Enable capabilities across teams within a matrix organisation, supporting each other and realigning portfolios to targeted capabilities as client business and account demands change
Manage staff sickness, leave, training, and succession planning to ensure operational resilience
Collaborate with assurance, commercial, and sustainability leads to ensure regulatory compliance, commercial governance, and energy efficiency
Provide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvement
Proactively ensure all portfolio work is correctly allocated, completed, and updated; respond to queries the same day for timely, first-time fixes
Collaborate with the Service and Governance Manager to manage service desk requests, ensuring swift and effective resolution
Required Qualifications:
Qualifications
NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
IOSH Managing Safely (essential)
NEBOSH (desirable)
Experience
Proven experience in technical service management within facilities management or infrastructure
Multi-site team leadership, including both static and mobile teams, and client-facing service delivery
Strong knowledge of compliance frameworks, building services, and asset management
Experience managing budgets, overtime, and subcontractor performance
CNI (Critical National Infrastructure) awareness/experience and experience managing large engineering teams
Skills & Competencies
Excellent technical capacity across multiple disciplines
Proficient in CAFM systems and mobile technology
Effective communicator with the ability to engage multiple stakeholders
Strong understanding of KPIs, contractual obligations, and asset management
Ability to quickly progress reactive, remedial, and complex projects
What's in it for you?
25 days annual leave plus bank holidays
Company pension scheme and life assurance
Training and development opportunities
Company car or car scheme (where applicable)
Flexible working arrangements (to be negotiated)
There's a place for you at Mitie, join us today!
