Salary: £42,042 per annum
Hours: Full Time, 35 hours per week including Tuesdays as mandatory office day
Contract type: Fixed term, 9 - 12 months
Location: Hammersmith, London/Hybrid
Line Manager: Director of Operations
Direct Reports: x4 Older Women's Housing Scheme Managers. x1 Financial Inclusion Officer.
SUPPORTING STATEMENT - IMPORTANT: PLEASE ENSURE YOU UPLOAD OR INCLUDE A SUPPORTING STATEMENT BEFORE SUBMITTING YOUR APPLICATION. APPLICATIONS SUBMITTED WITHOUT A SUPPORTING STATEMENT WILL NOT BE CONSIDERED.
About Us
Women's Pioneer Housing own almost 1000 properties in eight boroughs in west and north-west London: Kensington & Chelsea, Hammersmith & Fulham, Camden, Ealing, Wandsworth, Hillingdon, Harrow, and Westminster. 80% are studio and one-bedroom flats, mostly in converted Victorian buildings, many of which are listed or in conservation areas. There are also 90 leasehold flats, and a small but growing number of higher rental investment properties that fund our future development plans. Our sheltered housing for single women over 60 is located in Kensington & Chelsea, where we are the largest sheltered housing provider. We have 178 flats for women over 60 who wish to live independently in their own home but with added security and back-up support on site and on call.
Our Vision: For all single women across London to have access to a safe, secure, and affordable home.
Our Mission: To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life. To influence other housing providers so they understand the needs of single women and offer services that meet this need.
Our Values: We put our residents first, nurture great relationships through open and trusted communication, we value equality, inclusivity, and empowerment, and we provide a respectful and safe environment to all members and residents of WPH.
The role of Tenancy Sustainment and Safeguarding Coordinator is essential to the success of Women's Pioneer Housing.
This pivotal role ensures the effective delivery of our sheltered housing service for older women, maintaining high standards of service, resident wellbeing and safeguarding across the organisation. As part of our team, you will lead on housing management in the schemes, safeguarding and oversee financial inclusion, ensuring compliance with legislation and best practices.
Working within a smaller organisation, you will have the opportunity to shape policies and contribute to strategic decision-making. You will lead a team, manage complex housing cases and build strong partnerships with local support services to enhance resident outcomes.
We are looking for an experienced housing professional with a strong understanding of safeguarding legislation and statutory responsibilities, a passion for making a difference and a proven track record in delivering person-centered services. Strong leadership skills, excellent communication and a commitment to collaborative working are essential.
Purpose of the Role
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To oversee the association's sheltered housing service for older women, ensuring excellent service delivery, and the well-being and safety of all residents.
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To deliver an exceptional housing management service to a patch of sheltered schemes by working in conjunction with Estate Services Officers and Sheltered Scheme Managers through a strong focus on performance, customer service, and resident involvement.
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To support the Director of Operations in delivering the Resident Engagement Strategy particularly as it refers to older women.
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To lead across general needs housing on inclusion cases.
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To contribute to the strategic operation of the middle management team (MMT) and extended management team (EMT).
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To lead on safeguarding across WPH and supporting the wellbeing of residents.
Key Relationships
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Internal: Other operational staff, managers and Board members
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External: Tenants, local authority staff and staff from other partner advice and referral agencies.
Key Responsibilities
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To lead on the delivery of the corporate strategy enabling residents Independence and Wellbeing, achieving positive engagement from colleagues.
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To oversee the sheltered housing service, promoting collaborative working, setting and monitoring targets and standards to achieve both high levels of resident satisfaction and an efficient and inclusive service.
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To deliver comprehensive housing management services to sheltered housing schemes, including rent collection and recovery, ASB, tenancy enforcement and void management.
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To maintain the health and safety of the Older Women's Housing service through line management of Scheme Managers, working closely with the compliance manager.
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To keep up to date (for self and team) with legislation and best practice across sheltered housing and support services.
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To lead on partnership development with local statutory and non-statutory support providers enabling our residents to gain access, for example debt advice, employment support.
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To lead on Safeguarding across the organisation.
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Support the Director of Operations to deliver the Resident Engagement Strategy.
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Manage the Financial Inclusion service through line management of the Financial Inclusion Officer.
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Lead on complex cases including rehousing needs for those who are overcrowded or ready to move on to supported housing.
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To contribute to work on tenant insight, both qualitative and quantitative, including data collection and analysis.
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To contribute to tenant feedback by seeking the views of tenants through a variety of means to better inform service delivery and tenant satisfaction.
Personal Commitment and Development
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To inspire strong team working culture within the Older Women's housing service.
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To provide regular support to and supervision of Scheme Managers based in the association's Older Women's Housing schemes, offering strong performance management.
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To provide guidance, regular support and supervision of the Financial Inclusion Officer.
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Undertake annual appraisals, setting performance objectives, identify training needs and facilitate continuing development.
Staff and team working
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To work collaboratively with other middle managers and the extended management team to develop and deliver the organisation's key objectives.
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To work collaboratively with other housing management team members and with staff across the association on day-to-day matters and strategic matters.
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To manage own workload and that of the Older Women's Housing Scheme Managers.
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To identify where Scheme Managers can enhance the safety and/or well-being of tenants living outside Older Women's Housing and encourage and support Scheme.
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Managers to assist those tenants, using a range of skills.
Compliance
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Proactively demonstrate commitment to Women's Pioneer mission and values, helping communicate this message to staff.
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Ensure compliance with all Women's Pioneer policies and practices, equality & diversity, customer care, health & safety, risk management and data protection procedures.
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Maintain accurate records of safeguarding cases and sustainment interventions.
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Represent Women's Pioneer externally, acting as an ambassador and maintaining the organisation's professional reputation.
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Contribute to the development of the organisation's IT capacity and the implementation of the IT strategy data.
Additional Information
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These are your main areas of responsibility, but you may be required to perform other duties as we may reasonably require from time to time.
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There may be occasions when you are required to attend meetings outside of the usual working hours and to carry out work in a lone working environment.
Experience, Knowledge and Qualifications
Essential
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Proven track record in delivering people-centered services.
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Working knowledge of safeguarding legislation and statutory responsibilities for safeguarding adults and children.
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Experience of managing or supervising a team.
Skills and Abilities
Essential
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Good administration, organisation and planning skills.
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Ability to manage effectively a highly varied workload.
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Excellent verbal communication and written communication skills including the ability to write reports.
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High level of IT skills.
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Ability to deal robustly with difficult issues and achieve positive outcomes.
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Ability to appreciate and contribute to the wider operating environment.
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Ability to professionally represent the organisation at a variety of internal/external meetings.
Personal Attributes
Essential
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Commitment to collaborative working internally with colleagues and externally with partners to ensure a quality service.
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Commitment to high standards of customer care and customer involvement.
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Has a management style that can bring out the best in others; leads, manages, motivates, supports and develops.
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Takes responsibility for assigned areas of work.
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Demonstrates initiative, with a 'can do' proactive approach.
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Demonstrates confident results driven approach understanding the relative importance of tasks to prioritise and ensure deadlines and commitments to others are met.
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Able to rely on own judgment and knows when to seek further assistance.
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Open to learning and development.
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Is alert and responsive to needs of residents
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Commitment to equality and diversity.
Staff Benefits
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Location: We operate a hybrid working approach where you are welcome to work in in the office, at home, or on site based on your activities. On Tuesdays, all staff attend the office to promote collaboration. Staff are required to be in the office at least two days a week.
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Flexi Time Working: For most staff we enable flexible working patterns within our formal flexi time working arrangement. Additional hours worked can be accrued to be taken at a later date in periods of whole days (up to 2 days every four weeks) or half days. This can equate to up to 26 days leave per year in addition to your annual leave entitlement.
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Birthday Leave: Once you pass your probationary period, you will be entitled to Birthday Leave, where you can take an additional day-off on or around your birthday.
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Pension: All employees are auto enrolled onto our Group Pension Scheme providing a pension pot towards your retirement. In return for you paying 5% of your salary in employee contributions, WPH will pay 8% of your salary in employer's contributions.
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Annual Leave: Annual leave entitlement starts at 26 days rising to 29 days after 5 years' service. In addition, bank holidays are paid non-working days. Our office closes throughout the Christmas period from 1pm on Christmas Eve until the New Year.
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Death in Service: As member of the Group Pension Scheme, you also qualify for Death in Service Benefits. Your beneficiaries will receive x4 your gross annual salary should you die whilst a permanent member of staff and enrolled in the pension scheme. A valuable addition to give your family peace of mind.
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Employee Assistance Programme: The programme is easy to access and confidential. It is available at no cost to you and your immediate family members 24 hours a day, 7 days a week, 365 days a year. Personal Legal Support Access to in-depth help and information on any issues.
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Physiotherapy: Up to 8 consultations (including initial assessments) per year shared between the employee and their partner. The treatment will usually include digitally delivered exercises with ongoing support via video consultation.
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Remote GP and Second Opinion: Unlimited video consultations with a UK-based GP, including prescriptions and medications delivered directly where needed. Each appointment lasts up to 20 minutes and the service aims to provide direct video access to a GP - 24/7, 365 days a year.
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Mental Health Support: Up to 8 consultations (including initial assessments) per year shared between the employee and their partner. The treatment plan will usually be delivered via video consultation and could include supported online cognitive behavioural therapy modules.
How to Apply
Thank you very much for your interest in this role. To apply, you should answer all of the application questions and include:
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A up-to-date CV which shows your full career history - we recommend that this is no longer than two pages;
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A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification - we recommend that this is no longer than one page;
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Diversity Monitoring Questions - completion of the diversity monitoring questions is not mandatory, this is requested for monitoring purposes in line with our commitment to equality and diversity.
We are unable to sponsor applicants needing a Skilled Worker Visa. To apply for this role, you must have an ongoing Right to Work in the United Kingdom.-
Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate.
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Interviews will be held at our Head Office in Hammersmith, West London on Friday 14th August 2026.
