ABOUT THE ROLE
We’re looking for an organised, friendly Customer Service Assistant to join our administration team in North Devon. Leisureshopdirect is a long-established UK supplier of caravan and motorhome parts, camping equipment, tents, awnings and accessories, serving customers across the UK and abroad.
No two days are quite the same. You’ll be a friendly point of contact for our customers, helping with their orders, sorting out problems and keeping things running smoothly behind the scenes. A typical day might include:
- Answering customer emails and resolving queries
- Processing orders, amendments and refunds
- Chasing suppliers and couriers for updates on orders and deliveries
- Reviewing and authorising international and flagged orders
- Supporting the warehouse team with order-related queries
There’s plenty to learn, but full training is provided — so warehouse or e-commerce experience is a welcome bonus rather than a must.
WHAT WE'RE LOOKING FOR
We’d love to hear from you if you are:
- Organised, with a keen eye for detail
- A confident and clear written communicator
- Comfortable using computer systems and email
- Calm and capable when juggling a busy, varied workload
- A natural problem-solver who enjoys helping people
- This is a 25-hour week, Monday to Friday, 10am to 3pm.
Previous customer service or administrative experience is desirable but not essential.
OUR BUSY SEASON
We’re a seasonal business, gearing up from the spring into the summer are our busiest months. So that we can look after our customers when it matters most, the whole team keeps annual leave to a minimum during this peak period. We’ll always be upfront about this, and there’s plenty of flexibility to take time off during our quieter months.
WHAT WE OFFER
- Full training and ongoing support
- A friendly, close-knit team
- 20 days annual leave, plus Bank Holidays
- Staff discount on our products
- Daytime hours, Monday to Friday — no evenings or weekends
- Free on-site parking
- A secure role with a long-established business (trading since 1975)
HOW TO APPLY
To apply, please send your CV and a short covering note to say why you would be the right person for the role. We look forward to hearing from you.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Work Location: In person
