Salary: £30k - 32k per year + package
Reference: 1886
Resident Liaison Officer (RLO) - External Works
Location: Hastings
Salary: Up to £32,000 + Package
Contract: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings.
This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents.
Key Responsibilities
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Act as the main point of contact for residents throughout the programme of external works.
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Communicate project information, work schedules, access requirements and timescales clearly to residents.
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Arrange appointments, conduct resident visits and complete pre-start meetings.
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Manage resident expectations and resolve queries or complaints professionally and efficiently.
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Liaise closely with site managers, supervisors, client representatives and subcontractors.
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Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works.
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Maintain accurate records of resident communications, appointments, feedback and project updates.
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Attend site and client meetings, providing updates on resident concerns and satisfaction.
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Help minimise disruption to residents while ensuring works progress efficiently.
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Promote a high standard of customer service and resident engagement throughout the programme.
Skills & Experience
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Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
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Experience working on external planned maintenance works, ideally within the social housing sector.
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Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders.
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Excellent organisational skills with the ability to manage multiple priorities.
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Good IT skills, including Microsoft Office and internal management systems.
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Full UK driving licence.
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Proactive, professional and customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
INDTJ
