Job Overview
We are seeking a dynamic and detail-oriented Sales Admin to join our vibrant sales team! In this role, you will be the backbone of our sales operations, ensuring smooth processes, accurate data management, and exceptional support for our sales professionals. Your proactive approach and excellent organizational skills will help drive efficiency, enhance customer satisfaction, and contribute to the overall success of our sales initiatives. If you thrive in a fast-paced environment and are passionate about delivering top-notch administrative support, this is the perfect opportunity to grow your career with us!
Duties
- Respond to customer enquiries by phone, email, and online channels.
- Assist with enquiries, quotations, bookings, and customer follow-ups.
- Process rental agreements, customer information, payments, and general sales administration.
- Keep customer and vehicle records accurate and up to date.
- Follow up with prospective customers and help convert enquiries into bookings.
- Identify opportunities to offer customers additional rental options where appropriate.
- Handle customer queries professionally and work to resolve issues quickly.
- Coordinate vehicle availability, collections, deliveries, and returns.
- Liaise with customers, suppliers, garages, and other members of the team.
- Support the wider team with general administration and day-to-day operations.
- Inspect vehicles when they are returned by customers.
- Prepare and inspect vehicles before customer collection or delivery.
- Record any damage, wear and tear, defects, or maintenance requirements.
- Photograph vehicles and upload listings to our website and relevant online platforms.
- Ensure vehicle descriptions, specifications, and photographs are accurate and up to date.
- Keep vehicle documentation, inspection records, and maintenance records up to date.
- Monitor vehicle readiness and keep the operations team informed of any issues.
- Ensure all vehicles are clean, well presented, road-ready, and maintained to a high standard.
- Arrange servicing, MOTs, repairs, tyre replacements, and bodywork with approved suppliers.
- Coordinate bookings and repairs with mechanics, body shops, tyre suppliers, and other service providers.
- Monitor vehicles throughout their rental lifecycle and ensure any required work is completed promptly.
- Ensure vehicles are fully prepared and ready for the next customer.
Requirements
- Proven experience in sales administration or administrative roles with strong organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software systems
- Knowledge of Sage accounting software is highly desirable
- Excellent communication skills in English—both written and verbal—along with strong IT literacy
- Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced environment
- Strong computer literacy skills with a focus on accuracy and attention to detail
- Ability to work independently as well as collaboratively within a team setting
- Prior experience with customer service or client-facing roles is a plus
Join us as a Sales Admin and become an essential part of our energetic team! Your dedication will help streamline our sales processes, improve client relationships, and support our company's growth. We value proactive individuals who are eager to develop their skills while contributing to a vibrant workplace environment.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (preferred)
Location:
Work Location: In person
