General Manager — The Talli Queen
Location: The Talli Queen, 412 Uxbridge Rd, London W12 0NR
Start date: ASAP
Overview
We are seeking a dynamic and energetic General Manager to lead operations at The Talli Queen, a striking new high-end pub set within a Grade II listed building. The name says it all — "Talli" is Hindi slang for tipsy, and the pub takes its spirit from Varuni, the Hindu goddess of wine, celebration and pleasure. Paired with a seasonal Indian menu from Head Chef Avi (formerly of Pahli Hill and River Cafe), this is a pub built on seasonal flavours, great wine and a genuine love of hospitality.
In this pivotal role, you will oversee daily operations, drive sales growth, and foster a vibrant team environment from day one. Your leadership will ensure exceptional guest experiences, seamless front-of-house operations, and smooth administrative processes. If you thrive in fast-paced, early-stage settings and have a talent for motivating teams, this is your opportunity to help build something distinctive from the ground up.
Job Summary
The General Manager is responsible for the effective and profitable day-to-day running of The Talli Queen. They will lead the team to ensure the pub maximises revenue and profit, while consistently delivering an exceptional guest journey.
Key Responsibilities
Team Management
- Coach and develop the team to ensure they can perform to the required standard and consistently meet company expectations
- Recommend and oversee training, working in partnership with Head Chef Avi to ensure it is delivered effectively
- Lead briefings and individual and team catch-ups to build knowledge, strengthen relationships, and develop a leadership pipeline
- Recruit and maintain all front-of-house positions, and support Head Chef Avi with back-of-house recruitment
- Work alongside Head Chef Avi to ensure robust succession planning
- Ensure all HR administration is maintained and adhered to
- Continually look for ways to improve and develop the team, and to build morale and team spirit
- Ensure consistent management of staff, working in conjunction with Head Chef Avi where necessary
- Monitor staff appearance and take action where needed
Health & Safety
- Be aware of, and adhere to, licensing, data protection, Health & Safety at Work, and COSHH legislation at all times
- Carry out risk assessments to ensure the safety of staff and guests
- Follow all company security procedures, including loss prevention and the security of staff and premises
- Monitor and manage maintenance issues, and manage third-party contractors including cleaners where applicable
Customer Service
- Lead the team to deliver consistently high standards of service and an exceptional food and drink offering
- Maintain guest satisfaction through direct feedback, mystery diners, online reviews, and regular feedback from locals
- Oversee reservations, maximising the full potential of the business without compromising the standard of the offering
- Be fully aware of service standards and procedures, and work alongside the team in service to uphold them
Financial Management
- Take full responsibility for the pub's results, including P&L performance, stock, and audits
- Control all aspects of finance, including sales, gross profit, stock control, wages, and capital expenditure
- Be accountable for all cash management, including third-party providers such as merchant services and Stripe; thoroughly investigate any cash-loss issues
- Review the P&L account monthly with the leadership team, agreeing clear targets for improvement where needed
- Be responsible for accurate rota planning, based on forecast sales and wage budgets
- Plan rotas in line with budgeted targets and forecasts, adjusting hours daily in line with sales
- Forecast sales and wages weekly/quarterly using the Planday system
- Manage and maintain correct staffing levels in line with targets and sales forecasting
- Manage all stock delivery processes, including checking in orders, storage, security, loss investigation, and staff training
- Manage all stock control processes, including timely stock counts, line checks, wastage reports, loss investigation, and staff training
- Adhere to all company policies, procedures, and licensing laws at all times
Marketing
- Work closely with social media, marketing, and PR to develop and deliver a robust marketing strategy
- Work together with external marketing and PR partners, attending events as needed
- Carry out all tasks necessary to ensure the efficient operation of The Talliqueen as a business and brand ambassador
Developing the Brand
- Ensure menus and drinks lists are constantly updated, with special attention to seasonal availability
- Understand competitors and the market in which the brand operates, to maintain a loyal customer base while attracting new guests
- Work alongside Head Chef Avi to evolve the food, drink, and service offering, ensuring financial viability while respecting the history and ethos of The Talli Queen
To apply, please send your CV and a short note on why you're excited about The Talli Queen to [email protected]
Pay: From £50,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
