Office Administrator – Tuition Centre (Mile End E3 4TU)
We are seeking a proactive, organised, and friendly Office Administrator to join our team at one of our London-based tuition centres. You will be based primarily at our Mile End (E3 4TU) branch.
This is a front-facing role that requires excellent communication skills and the ability to manage various administrative and customer service duties efficiently.
Pay & Training
- Starting salary: Minimum wage during probation
- Salary is subject to increase upon successful completion of the probation period
Languages
- Fluency in English is required
- Knowledge of Bengali (essential)
Key Responsibilities
- Respond to queries via phone, email, and social media
- Maintain a professional and positive rapport with clients, visitors, and tutors
- Manage reception and handle walk-in queries
- Answer and sort correspondence, including emails and post
- Screen tutor applications at the initial stage
- Arrange interviews for approved tutor applicants
- Draft, format, print, and photocopy documents as required
- Maintain accurate records and databases of students and tutors
- Create profiles for students and tutors in the company system
- Enrol new students onto tuition classes
- Input tutor timesheets into the system
- Invoice students using our internal platform
- Assist with purchase orders, invoicing, and general admin tasks
- Support the management of social media accounts and marketing tasks
- Work closely with directors and carry out delegated tasks
Please note: Full training will be provided for all responsibilities listed above.
Required Skills & Qualities
- Excellent spoken and written English
- Fluent Bengali (due to high number of Bengali-speaking customers)
- Strong interpersonal and customer service skills
- Ability to work independently and under pressure
- Excellent time management and organisational skills
Job Details
- Job Types: Full-time, Part-time, Permanent
- Expected hours: Approx. 7-hour shifts
- Availability: Weekday/weekend availability or mixed.
Qualifications
- GCSE or equivalent (preferred)
- Prior admin/customer service experience is an advantage
Please complete the following application form and email it to us on [email protected].
https://docs.google.com/document/d/1vK7MAz9U8fiKokRQPJ1PdXi0DeS2KJke/edit?usp=sharing&ouid=109800642009230529170&rtpof=true&sd=true
Pay: £11.00-£13.00 per hour
Work Location: In person
