Are you ready for your next challenge?
- Do you enjoy helping customers and making sure they receive a great service?
- Are you organised, proactive and confident managing a busy workload?
- Would you like to be part of a friendly and supportive team where your contribution is valued?
- If so, we want to hear from you!
WolfLabs is seeking a full-time Customer Service Coordinator to join our established team. This is a varied role with excellent development opportunities and would suit someone who is organised, confident communicating with others and keen to develop their skills within a customer-focused environment. Previous customer service experience is welcome, but not essential.
The Role:
The purpose of this role is to ensure our customers receive a smooth and well-coordinated experience from the moment their order is placed through to delivery and beyond. You’ll manage the day-to-day coordination of customer orders, arranging site surveys and deliveries, ensuring the right resources are in place, keeping customers informed, and responding to any questions or issues along the way.
You’ll be joining a supportive and collaborative Customer Service team that plays an important part in the overall customer journey. Working closely with customers, suppliers and colleagues across the company, you’ll help keep everything on track and make sure our customers receive the high level of service they expect from us.
This is a busy and varied role that would suit someone who is proactive, organised and detail-focused, enjoys taking ownership, and works well as part of a team.
What will you bring to the role:
- Strong communication skills with a friendly and professional telephone manner.
- Excellent organisational skills and attention to detail.
- Ability to manage and prioritise your own workload.
- A customer-focused approach with a genuine desire to provide excellent service.
- A proactive attitude with the ability to use your own initiative.
- A positive, team-focused approach and willingness to support colleagues.
- Enthusiasm for contributing to a growing, customer-focused business
Key responsibilities:
- Coordinating customer orders, site surveys and deliveries to keep everything running smoothly.
- Taking ownership of customer queries, following up on outstanding actions and ensuring they are resolved promptly.
- Building positive relationships with customers and providing a helpful, professional service throughout their journey.
- Liaising with customers, suppliers and internal teams to coordinate requirements and resolve queries.
- Keeping customers informed with clear and timely updates on their orders and deliveries.
- Managing a busy Customer Service inbox and handling incoming calls in a professional and efficient manner.
- Supporting the wider team to deliver a consistently high standard of customer service.
About us:
WolfLabs is a leading UK distributor of laboratory equipment, proudly supporting research, education, and industry for over 30 years. As an ISO 9001 and ISO 14001 accredited business and a Real Living Wage employer, we’re committed to quality, sustainability, and ethical trading — with values built on reliability, integrity, and service excellence.
We operate differently: no field-based reps, no mailings, and no printed marketing materials — just efficient, transparent online systems and exceptional customer service. With over 250 product categories from trusted suppliers, we meet the needs of laboratories across multiple sectors.
What we offer:
- Salary Range: £26,227.50 - £28,500 (depending on experience).
- Full time 37.5 per week, Monday-Friday
- Company bonus scheme
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Hybrid working
- Healthcare Cash Plan
- Death in Service life insurance
- Enhanced maternity, paternity and miscarriage packages
- Wellbeing support, including a contribution towards confidential counselling
- Regular team-building activities and company social events
- Long-service recognition
- Company pension scheme
- Real Living Wage employer
Pay: £26,227.50-£28,500.00 per year
Benefits:
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Work Location: In person
