We are looking for an experienced and reliable Booking Clerk to join our busy taxi office. The ideal candidate will have previous experience working in a taxi/private hire office and, in particular, have hands-on experience using the iCabbi booking and dispatch system.
Key Responsibilities
- Taking and processing taxi bookings by telephone and other booking channels.
- Entering and managing bookings accurately using iCabbi.
- Dispatching jobs to drivers and monitoring ongoing journeys.
- Communicating professionally with customers and drivers.
- Managing changes, cancellations and customer enquiries.
- Dealing with busy periods calmly and efficiently.
- Ensuring bookings and customer information are recorded accurately.
- Working as part of a team to provide an efficient and reliable service.
Requirements
- Previous experience in a taxi office, private hire or similar dispatch environment.
- Good working knowledge of iCabbi is essential.
- Excellent telephone and customer service skills.
- Good computer skills and accurate data entry.
- Ability to multitask and work under pressure.
- Strong communication and organisational skills.
- Reliable, punctual and professional.
- Flexible to work evenings, weekends and/or shift patterns where required.
What We Offer
- Friendly and supportive working environment.
- Training and ongoing support.
- Opportunity to work within an established taxi business.
Pay: £12.71 per hour
Application question(s):
- Do you have icabbi experience?
- Can you commute to Jarrow as this is an office based role?
Work Location: In person
