You will answer three scored questions at application stage. We use these to shortlist, so your answers matter.
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choose real examples (from professional settings)
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focus on what you did, not what we did as a group
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explain your thinking: what you looked at, what you decided, and why
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keep it clear and specific, avoid generic statements
Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.
If your examples are very short, mostly opinion-based, or dont describe a specific situation and outcome, you are unlikely to score well.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
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an anonymised shortlisting process to make sure it is fair and unbiased
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monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
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providing wellbeing support and opportunities for personal and professional development for all colleagues
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creating spaces for connection and engagement through our employee network groups and social clubs
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part of the disability confident scheme
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providing reasonable adjustments
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engaging in regular inclusion learning to enhance the cultural competency of our organisation.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
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Asian, Black, Mixed Ethnicity or another ethnic background
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disabled
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LGBTQ.
If you would like to learn more about the role, please contact Jennifer Bealt, Head of Strategy and Research, [email protected]
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Interviews: held onsite
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Feedback: we do not offer feedback at application stage
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Right to work: we can only consider candidates with the right to work in the UK.
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Sponsorship: we are unable to offer sponsorship (we do not have a licence).
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Applications: we do not accept CVsplease apply via the application form (apply now).
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Agencies: no agencies; applications from individuals only.
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Early closure: we may close the advert early if we receive a high volume of applications.
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Salary: non negotiable
Important notice: fraudulent job postings
We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:
- LinkedIn
- Civil Service Jobs
- GOV.uk
- Indeed
- Ombudsman association
- BMEjobs.co.uk
- Disabilityjob.co.uk
- Neurodiversityjobs.co.uk
- LGBTjobs.co.uk
Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at [email protected]
We are changing our name
We are changing our name. Later this year we will become the Public Service Ombudsman. This will make it easier for people to find us and understand what we do. The service we provide will remain the same. Visit our website to find out more.
If you have any questions, please contact us at [email protected].
Feedback will only be provided if you attend an interview or assessment.
