The Brunswick Hotel in the Merchant City is looking for a hotel receptionist to join our team. We require someone who is fully flexible. The working hours would be between 9am-9pm.
Duties Include:
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient auditing and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.
- To undertake all training as required (eg, first aid, health and safety, fire training).
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
Skills & Experience Required:
- A friendly and welcoming approach / High standards of dress and presentation.
- Ability to remain calm during difficult situations or in a very busy environment.
- The ability to work unsupervised and within a team setting.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Good administrative skills and the ability to use email and booking systems.
- Previous customer service experience / Previous experience in hospitality.
Job Type: Part-time
Pay: £12.71-£13.00 per hour
Education:
- A-Level or equivalent (required)
Language:
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
