Project Manager
Department: Internal Sales
Salary: Competitive
Main Purpose of Job:
To be responsible for all operational aspects of nominated customer accounts and ensuring that the customers needs are fulfilled in terms of quality product, installation, service and timescales.
Responsibilities:
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To be a key point of customer contact and through regular contact identify their requirements.
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To maintain regular contact with Customers other external contractors to keep up top date on project plans
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To process customer orders by coordinating the activities of sub contractors, Omega in house production and installation.
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To ensure that each contract is run profitably and efficiently.
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To attend client meetings to discuss requirements and conduct surveys as necessary.
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Ensure the completed orders are processed through the ERP system and invoiced correctly in a timely and accurate manor.
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Monitor and report on each Customers activity via the activity log and ensure the information is readily available to senior personnel.
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To constantly review the services undertaken for a client and ensure the company has the ability to fulfil.
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To monitor ERP searches and KPIs to ensure projects are delivered in an accurate and timely manner.
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To ensure your work is compliant with all Company Operational Policies (including Health & Safety and ERP System requirements).
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To work with team Project Coordinators to provide guidance and direction.
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To assist Senior Project managers in delivering an unrivalled service to the customer to ensure the company remains the preferred supplier.
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To communicate positively and constructively with other department teams for the benefit of both the Company and the Client.
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Other duties as directed by Management.
Reporting requirements:
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To ensure the Customer activity log is kept up to date and comprehensive.
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To be fully conversant with all relevant aspects of the customers business and able to report as requested.
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To provide the Senior Project Manager with regular information updates regarding customer orders and their progress within the business.
Key Result Areas:
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Ensure Customer invoicing is carried out no later than 4 days after job completion.
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Ensure both the ERP system (M1) and customer activity trackers are updated daily.
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Investigate at least 2 under performing jobs per month and report on reasons.
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Ensure each contract is run to budgeted margin or better.
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Visit Customers as required but at least four times a month.
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To review and revise as necessary your ERP exception searches and related KPIs
We are offering an opportunity for growth, 20 days annual holiday + Bank Holidays (rising to 25 after 2 full years employment) and contributory Company pension scheme.
If you haven't been contacted within 48 hours of your application, unfortunately you have been unsuccessful.
