Job Ref: ILH6562
Branch: The Lygon Arms
Location: The Lygon Arms, Broadway
Salary/Benefits: £27,498 per annum + Tronc (circa 2,5k per annum)
Contract type: Permanent
Hours: Full Time
Shift pattern: Weekdays and weekends, as per rota
Hours per week: 40
Posted date: 25/06/2026
Closing date: 25/07/2026
Located in the heart of Broadway High Street, The Lygon Arms is a lively, historic hotel with 86 bedrooms, busy dining outlets, and a public-facing reception welcoming both residents and non-residents throughout the day.
We’re looking for a calm, capable and switched-on Receptionist who thrives in a fast-paced, high-footfall environment and enjoys being right at the centre of the action.
This is a busy, multitasking reception where no two moments are the same. You’ll regularly be:
- Welcoming guests arriving from the High Street
- Handling check-ins, check-outs, phone calls and enquiries at the same time
- Supporting non-resident dining guests and visitors
- Thinking on your feet and making sound decisions quickly
- Using hotel systems confidently and accurately
- Remaining calm, polite and professional, even at peak times
You’ll be supported by a stable, experienced team and a Reception Manager who is kind, hands-on, and fully invested in training and looking after her team, especially when the desk is busy.
- Experience in a busy hotel, reception or customer-facing environment
- Confident using computers and booking systems
- Naturally calm, polite and professional under pressure
- Comfortable dealing with guests from all over the world
- Organised, observant and quick-thinking
- A strong team player who supports colleagues during busy shifts
This role suits someone who enjoys pace, people and problem-solving; not someone looking for a quiet front desk.
- 5 days out of 7
- Shifts between 7am – 11pm, including weekends
- £27,498 salary + service charge (circa £2.5k per year)
- Supportive, long-standing reception team
- Excellent training and development from a committed manager
- Friends family rates at Iconic Luxury Hotels
- 25% food beverage discount
- Spa discounts, healthcare cashback team events
- Employee assistance programme recognition awards
If you enjoy a busy desk, varied guests, and being part of a strong, supportive front-of-house team, we’d love to hear from you.
Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.
